Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Campas

Buffalo,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

RIS Sr. Site Manager

Randstad USA
07.2019 - Current
  • Acts as an on-site extension of the client's HR function, managing all aspects of client's contingent workforce, including business relationship development, recruitment, selection, and talent management.
  • Improved client satisfaction with timely project completion through effective communication and coordination among team members.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Oversaw employee attendance record, handled payroll using a VMS tool, and ordered new materials for sites.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Assistant Manager

The Vitamin Shoppe
07.2010 - 07.2019


  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Front Desk Coordinator

The Buffalo Athletic Club
08.2008 - 03.2011


  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Assisted in training new staff members on front desk procedures and company policies.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.

Education

B.S. in Health and Wellness -

Buffalo State College
01.2011

A.A. in Liberal Arts and Sciences -

Erie Community College
01.2009

Skills

  • Team Leadership
  • Project Management
  • Customer Relationship Management
  • Problem-Solving
  • Strong Communication
  • Adaptability and Flexibility
  • Multitasking and Organization

Accomplishments

  • Accelerate Leadership Program Certification (2023)- Randstad
  • Growing Leaders Program (2019)- The Vitamin Shoppe

Timeline

RIS Sr. Site Manager

Randstad USA
07.2019 - Current

Assistant Manager

The Vitamin Shoppe
07.2010 - 07.2019

Front Desk Coordinator

The Buffalo Athletic Club
08.2008 - 03.2011

B.S. in Health and Wellness -

Buffalo State College

A.A. in Liberal Arts and Sciences -

Erie Community College

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Jessica Campas