Jessica Campbell

Work History

AJ-USA

09.2023 - Current

Managed daily operations of the Collision Center, including scheduling appointment and allocating resources
Developed and implemented planed to increase efficiency in the Collision Center while ensuring customer satisfaction
Facilitated communications between customers, insurance companies, vendors, suppliers and other stakeholders in the repair process
Reviewed invoices from vendors and suppliers before submitting them for payment approval by accounting department
Oversaw ordering of repairs parts for shop to maintain adequate repair

Amato's Auto Body

07.2018 - 09.2023

Greet all customers upon arrival, qualify the customer and vehicle,and determine their specific needs
Based on customer input, assure their understanding of the collision repair/ claim process and inform the customer of the positive qualities of the particular collision center
Preform pre-repair inspection upon drop off
Maintain contact with the customers during the repair and proactively inform them if anticipated delivery status changes, support customer satisfaction objectives and resolve escalated issues
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bring in damage appraiser as needed, or set an appointments for damage appraisal
Communicated effectively with the insurance companies, documenting in detail each process of repairs, and negotiating damage reports with insurer
Inspected vehicle repairs for quality control during repair process and prior to customer delivery
Ensured that all necessary paperwork was completed correctly prior to customer delivery
Experience in CCC1, Mitchell and Audatex estimating systems
Reviewing invoices from vendors and suppliers before submitting to accounting department for payment
Pursed aged payment from customers, insurance companies and vendors
Compiled with federal, state and local regulations affecting body shop operations

Jimbos Naturally!

08.2017 - 08.2018

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Drove sales and add-on purchases by promoting specific item options to customers
Trained new team members in operations , stock procedures and customer services
Learned roles of other departments to provide cover to keep store operational