Jessica Campese
North Port,FL
Summary
A highly skilled professional with a passion for senior living and a demonstrated ability to influence client loyalty and enhance your organization's brand-to-client experience.
Overview
9
9
years of professional experience
Work History
Move In Coordinator
Freedom Village
Bradenton, FL
08.2023 - Current
- Serves as the primary contact with the future resident regarding move-in dates and details surrounding the move-in
- Liaison from agreement signing until post move-in
- Assists and guides future residents in available selections (kitchens, flooring, colors, up-grades)
- Responsible for new move-in apartments to be on schedule, coordinating dates and any special needs with Contractors, Resident Services, Maintenance/Housekeeping
- Networks with realtors, downsizing companies and moving companies to coordinate logistics of move
- Provides future residents, their families and move in company with measurements and floor plans of their specific apartment
- Developed and updates shared community move-in guide for consistent communication between contractors, department heads, resident ambassadors, community leadership and other pertinent vendors
- Responsible for all move-in paperwork, including cable, internet and telephone services, and ensures everything is returned and correctly completed prior to move-in
- Ensures on campus red carpet move in day experience, Communicates with department heads and resident ambassadors any pertinent information about incoming residents so they can help with welcoming them
- Meets with resident post move-in to make sure community experience is positive and reports any concerns to appropriate department head and Executive Director
- Assists as back up to the sales team with incoming and outgoing prospect calls, all facets of marketing events and tours
- Year End Team Achieved 56 sales to a budget of 54.
Marketing & Sales Assistant
Freedom Village
Bradenton, FL
12.2021 - 08.2023
- Provides support for all aspects of the marketing and sales efforts at the community
- Integral part of a sales team that obtained the highest closing sales in company history in 2023.
- Plans and implements all elements associated with marketing events
- Consults with M&S Director on senior living marketing strategies to expand the community referral database.
- Trains independent living resident ambassadors about marketing strategies, keeps them informed of events and selectively places them with prospects to build a sense of community and increase move-ins
- Leads seminars and engages with organizations e.g.,: lawyers, financial advisors and realtors on referral fees for new resident referrals resulting in move-ins
- Qualifies new prospect leads via phone and email for Independent/Assisted Living or SN
- Books room stays and coordinates matchups for prospects and current residents to build a sense of community for prospects and increase move-ins
- Leads prospect community tours
- Updates and maintains the department scheduling including events, staff schedules and appointments
- Reviews the community website for updates and issues and takes an active role in the community's social media strategy
- Updates and maintains the CRM and other data systems
- Prepares and updates marketing and sales reports and budget performance reports
- Coordinates all resident event transportation
- Assists with graphic/collateral development and provides editing review for materials created
- Completes general administrative tasks including marketing collateral inventory, office supply ordering and other tasks
- Provides administrative support to the Marketing and Sales Director
- Functions as the Notary Public for the community.
Office Assistant
Gilley's Custom Homes
North Port, FL
09.2020 - 06.2021
- Accurately reconciled and maintained financial, customer, vendor and general business records
- Managed day-to-day communications including phone, email, business letters and scheduling permits and inspections
- Maintained both hard-copy and electronic filing systems
- Managed business billing processes
- Managed the business accounts payable processes
- Reconciled bank and credit card statements.
Food & Beverage Director and Regional Catering Director
Kings Gate Golf Club and Twin Isles Country Club
Charlotte, FL
09.2017 - 10.2019
- Successfully marketed and managed all events at two separate clubs simultaneously including but not limited to: golf tournaments, concerts, award ceremonies, private parties and weddings
- Directly managed and developed a core event staff with an emphasis on common goals and teamwork and was responsible for recruiting, hiring, supervising and terminations in my department
- Elevated and instilled a culture of event-based sales activity at the clubs
- Managed the event schedule and event communications for staff and management for both communities
- Utilized social media, participated in community events and networked through multiple organizations to drive F&B and Catering revenue
- Increased year-on-year earned revenue from events of combined clubs 76% from previous year
- Used a Client-First approach that consistently exceeded customer expectations
- Managed vendor relationships and the procurement of goods and services related to events management
- Increased profitability by creating on-premises storage event inventory and no-longer needed items for resale.
Catering Event Manager
Laurel Oak Country Club
Sarasota, FL
06.2015 - 07.2017
- Successfully marketed and managed events including but not limited to: golf and tennis tournaments, charity fundraising, business seminars, themed events, and wedding ceremonies & receptions
- Effectively managed a 525k budget for both on-site and off-site events
- Managed the event schedule and event communications for staff and management for the club
- Utilized social media, participated in community events and networked through multiple organizations to drive F&B and Catering revenue
- Directly managed and developed a core event staff with an emphasis on common goals and teamwork and was responsible for recruiting, hiring, supervising and terminations
- Implemented Jonus POS for banquet contracts and invoicing and trained all staff for successful roll-out of the software
- Performed operational duties including but not limited to: budget forecasting, P&L reporting, daily event covers and service recovery tracking, contract execution and invoicing and cash handling
- Managed vendor relationships and the procurement of goods and services related to events management
- Created the event service manual and the banquet and catering department job descriptions.
Skills
- Highly Organized
- Excellent Communicator
- Focused on Guest Service Excellence
- Resourceful / Creative / Assiduous
- Proactive/Networking Knowhow
- Manages Time Effectively
- Expertise in Event Planning
- Client-First Approach
- Problem-Solver
- Works Well Under Pressure
- Strong Contract Negotiator
- Leads & Inspires Others to Meet Common Goals
- Passionate about Senior Living
Certifications Technical
· Certification Notary Public-State of Florida · Social Media Management · Desktop Publishing
· Website Administration · Salesforce CRM / C3 Link · PC/Mac · One Day Video Platform ·Canva
· Microsoft 365 · Microsoft PowerPoint · Microsoft Excel · Microsoft Outlook · Microsoft Word
· Bookkeeping & Financial Reporting · Jonus Club Software & POS System · Food Safety Manager
Timeline
Move In Coordinator
Freedom Village
08.2023 - Current
Marketing & Sales Assistant
Freedom Village
12.2021 - 08.2023
Office Assistant
Gilley's Custom Homes
09.2020 - 06.2021
Food & Beverage Director and Regional Catering Director
Kings Gate Golf Club and Twin Isles Country Club
09.2017 - 10.2019
Catering Event Manager
Laurel Oak Country Club
06.2015 - 07.2017