Jessica Campos
Berwyn,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
SALES SUPPORT
Mercury Plastics
04.2022 - Current
- Responsible for ensuring a smooth sales process and supporting day-to-day internal production activities
- Produced daily production reports for review by account executive.
- Managing backorders by proactively following up with relevant parties with updated lead time information
- Developing a strong understanding of customer products and able to assist with product selection and basic troubleshooting
- Actively contributing during team meetings with project updates and customer feedback.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Worked independently with minimal supervision.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
PROTOTYPE COORDINATOR
Mercury Plastics
05.2020 - Current
- Responsible for managing prototype projects through important milestones to assure customer needs and systems requirements are met
- The position is a key enabler for successful product development
- Interface closely with engineering, sales, internal and external suppliers, and various other supporting functions
- Mediator and driving force between sales and production
- Generate daily updates detailing status of each prototype project in process
- Ensure material and information has been obtained from the start for a smooth process
- Maintains a timely flow of movement throughout the production floor in order to meet deadlines
- Solves and communicates issues to appropriate parties to resolve or meet standards
- Manage internal process development and control plan execution for prototype builds
- Keep and maintain prototype inventory for sales to use when requested.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
LOGISTIC COORDINATOR
Mercury Plastics
07.2019 - 03.2020
- Responsible for all facets of shipping and receiving as well as departmental support in the areas of data entry, generating manufacturing paperwork, and acting liaison between sales and production for logistics purposes
- Respond quickly and resourcefully seek out answers for internal and external customers
- Process all daily shipments including Bills of Ladings, packing slips, labels, etc
- Manage the accuracy of the company wide Shipping Calendar
- Informed sales team and production floor of shipping goals for the day
- Gained experience to forecast possible upcoming shipments
- Responsible for updating sales orders in the system, at the completion of every project, with information gathered during production
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generates production floor paperwork for in-process jobs
- Process all receiving including the receipt of customer supplied components
- Manage the shipping profiles of each customer, to maintain the requests and specifications required
- Capture the necessary pack out dimensions and weights in the system for every production order
EXPORT AGENT
Landstar Global Logistics
09.2015 - 04.2019
- Managed daily operations for key accounts
- Handled booking from initial request until delivery to consignees’ door
- Advised customers on transportation options, types of carriers or shipping routes.
- Set up freight load and communicated with the warehouse directly for the ready date
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Verified shipments against documents to maintain accuracy.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Tracked shipments accordingly and provided customers with updates.
WAREHOUSE COORDINATOR
Harbour International
02.2015 - 09.2015
- Following an everyday process to maintain the warehouse organized and coordinated
- Updated reports of cargo arriving at the warehouse and prepared cargo for shipment, if necessary
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
- Coordinated receiving process and managed dock to efficiently unload trucks
- Helped keep inventory accurate by overseeing daily cycle counts.
- Verified accuracy of shipping and receiving documents and maintained records.
- Communicated with warehouse team leader on carrier issues, stock transfer order information and weekly productivity metrics.
EXPORT & DOCUMENT AGENT
Harbour Inernational
02.2014 - 09.2015
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Verified shipments against documents to maintain accuracy.
- Communicate details with the carrier and send proper document requirements and information for shipment
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Advised clients on transportation and payment methods.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
FRONT DESK COORDINATOR
Harbour International
08.2013 - 02.2014
- In charge of tracking all shipments and overseeing that it arrives/sails in time
- Provide customers with the most updated information about their cargo
- Ensure cargo is picked up/dropped off in time to the location advised by the customer
- Dispatch and monitor freight movement milestones, document filing, and daily reporting.
Education
ASSOCIATES - APPLIED SCIENCE
WAUBONSEE COMMUNITY COLLEGE
BACHELORS - BUSINESS ADMINISTRATION
AURORA UNIVERSITY
Skills
- Customer Needs Assessments
- Corrective Actions
- Sales Support
- Continuous Development
- Strategic Decision-Making
- Progress Tracking
- Quality Production
- Samples Tracking
- Monitoring and Reporting
- Product Development and Marketing
Languages
Spanish
Native or Bilingual
Timeline
SALES SUPPORT
Mercury Plastics
04.2022 - Current
PROTOTYPE COORDINATOR
Mercury Plastics
05.2020 - Current
LOGISTIC COORDINATOR
Mercury Plastics
07.2019 - 03.2020
EXPORT AGENT
Landstar Global Logistics
09.2015 - 04.2019
WAREHOUSE COORDINATOR
Harbour International
02.2015 - 09.2015
EXPORT & DOCUMENT AGENT
Harbour Inernational
02.2014 - 09.2015
FRONT DESK COORDINATOR
Harbour International
08.2013 - 02.2014
ASSOCIATES - APPLIED SCIENCE
WAUBONSEE COMMUNITY COLLEGE
BACHELORS - BUSINESS ADMINISTRATION
AURORA UNIVERSITY
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