Jessica Campos
Irvine,CA
Summary
Dynamic and detail-oriented professional with a proven track record at Ross Dress for Less, excelling in customer service and problem-solving. Recognized for building strong customer relationships and enhancing satisfaction through effective communication and teamwork. Adaptable and organized, skilled in managing multiple tasks while maintaining a positive and welcoming environment.
Overview
17
17
years of professional experience
Work History
Sales Associate
Casa Linda Furniture
Santa Ana, CA
08.2008 - Current
- Built relationships with customers to encourage repeat business. I earn commission on every sale that I made so i really love to make sure I can help my customers with there purchases, and also by providing a great customer service experience! It’s always great to see my customers leave the store with a smile!
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites. • Processing customers credit applications by running there credit reports with the porpoise to to determine witch finance company is the best fit for there approval.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Used in-store system to locate inventory and place special orders for customers.
Education
Santa Ana High School
Santa Ana, CA06.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Organization and time management
- Verbal communication
- Problem resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Casa Linda Furniture
08.2008 - Current
Santa Ana High School