Jessica Campos
13507 Redwood St, Omaha,NE
Summary
Experienced GPS representative with a focus on effective communication and problem-solving. Strong customer service skills demonstrated through successful issue resolution and high service quality. Background in training and development enhances team efficiency and service delivery. Proven expertise in data entry and customer support contributes to operational success and customer satisfaction.
Overview
6
6
years of professional experience
Work History
GPS Representative
Mutual Of Omaha
Omaha, NE
05.2008 - 01.2010
- Collaborated with cross-departments teams to ensure that all customer needs were met effectively.
- Preformed standard premium and edibility functions and received and determines the intent of customer inquiries and accurately responded by investigating.
- Analyzed and resolved all concerns to meet customer expectations while maintaining production quality and time service requirements.
- Maintained confidentiality in collection, and maintenance of restricted, sensitive or other information as identified by management's
- Established and maintains effective working relationships with personal at all levels of the company to assure the successful implementation and delivery of programs.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
Scheduling specialist/Trainer for Wells Fargo
American Title Inc.
Omaha, NE
09.2006 - 02.2008
- Served as liaison for Wells Fargo subcontracted attorneys to ensure compliant loan closings.
- Confirmed appointments and documented details through effective client communication.
- Collaborated with team members to swiftly resolve scheduling conflicts.
- Evaluated scheduling practices and recommended improvements to enhance efficiency.
- Trained new employees on scheduling processes and best practices.
- Responded promptly to emergency staffing needs and last-minute schedule changes.
Driver Service Representative/Safety Receptionist
Werner Enterprises
Omaha, NE
03.2004 - 07.2005
- Executed hiring of qualified drivers and students, integrating reports from Atlanta, Phoenix, and Denver terminals into HR system.
- Collaborated with training / payroll departments to conduct criminal and MVR background checks during hiring process.
- Processed permits and coordinated annual safety awards for drivers and students.
- Managed incoming calls, taking messages and transferring to appropriate departments or personnel.
- Performed accurate and timely data entry tasks across various computer systems.
Education
High School Diploma -
Millard South High School
Omaha, NE05.2001
Skills
- Training and development
- Problem-solving skills
- Process transactions
- Data entry proficiency
- Goal-oriented mindset
- Communication facilitation
Timeline
GPS Representative
Mutual Of Omaha
05.2008 - 01.2010
Scheduling specialist/Trainer for Wells Fargo
American Title Inc.
09.2006 - 02.2008
Driver Service Representative/Safety Receptionist
Werner Enterprises
03.2004 - 07.2005
High School Diploma -
Millard South High School