Jessica Canas
San Juan,TX
Summary
Knowledge of medical clinical, office, sales, and customer service process and procedures. Highly motivated and committed team player with proven history of superior performance ability to translate using my fluent Spanish/English communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Tey’s Women Health Center
Edinburg , TX
10.2020 - 02.2022
- Gather histories, medication, vitals, and current concerns through patient interview.
- Record blood glucose readings, performed blood withdrawals, injections and keep record of information.
- Educate patient about procedures, medications, and/or resources available.lled and faxed pharmacies to submit prescriptions and refills.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Call Center Customer Service Specialist
Teleperformance USA
Edinburg , TX
03.2017 - 10.2020
- .Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available.
- Used active listening skills to ensure that every customers issue will come to a resolution, and therefore complete customer satisfaction.
- Addressed and resolved customer complaints empathetically and professionally.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers on company systems, form completion and access to services.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Hardware Sales Associate
Sears
McAllen , TX
02.2013 - 10.2016
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Met quota of customer credit card applications.
- Documented customer orders and processed accurate payments for products, warranties and support contracts.
- Supported back-end team in keeping computer technology organized and locating desired items for customers.
- Listened to customers to identify needs and build personalized computing solutions.
Spanish Translator
Kelly Services
McAllen , TX
07.2014 - 10.2016
- Proofread, edited and improved documents of different sizes.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Attended training programs to improve professional knowledge and interpretation skills.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained message content, tone and emotion as closely as possible.
- Molded translation to reflect intended meaning and audience reading level.
Education
Bachelor Of Business Administration - Human Resources
UTRGV- University of Texas Rio Grande Valley
Edinburg, TX08.2022
Certified Medical Assistant -
South Texas Vocational Technical Institute - McAllen
Mcallen, TX10.2020
Associate In Psychology -
South Texas College
Mcallen, TX01.2019
Skills
- Translation Accuracy
- Teamwork and Collaboration
- Time Management
- Calm and Professional Under Pressure
- Exceptional Communicator
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Certification
- Sales techniques- Using competitive sales strategies
- Strategic planning and analysis marketing
- Developing quality customer service skills
- HIPPA compliance
- Microsoft Office, Excel, and data entry software
Timeline
Medical Assistant
Tey’s Women Health Center
10.2020 - 02.2022
Call Center Customer Service Specialist
Teleperformance USA
03.2017 - 10.2020
Spanish Translator
Kelly Services
07.2014 - 10.2016
Hardware Sales Associate
Sears
02.2013 - 10.2016
Bachelor Of Business Administration - Human Resources
UTRGV- University of Texas Rio Grande Valley
Certified Medical Assistant -
South Texas Vocational Technical Institute - McAllen
Associate In Psychology -
South Texas College
- Sales techniques- Using competitive sales strategies
- Strategic planning and analysis marketing
- Developing quality customer service skills
- HIPPA compliance
- Microsoft Office, Excel, and data entry software
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