Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Caneal

East Windsor,NJ

Summary

Driven sales and customer service manager with over thirteen years of experience and a history of exceeding client expectations and company goals. High emotional resilience with an ability to thrive in a fast-paced environment while adapting to new situations and challenges with ease. Effective team leader and problem solver who is highly committed to promoting an engaged, empowered and positive work-place culture.

Overview

12
12
years of professional experience

Work History

Manager, Inside Sales (PA)

Brazill Brothers & Associates, Inc.
01.2019 - Current
  • Managed a team of over thirty inside sales reps in meeting sales goals and exceeding client expectations and demands
  • Assisted inside sales personnel in developing and maintaining relationships with clients and suppliers through account development, growth and retention.
  • Coached inside sales team on maintaining customer relations by addressing problems head-on and implementing successful solutions
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and motivate the team.
  • Coordinated cross functional teams, working closely with inside and outside sales teams, warehouse personnel, distributors and contractors to ensure a seamless customer experience
  • Worked closely with senior-level executives on strategies to consistently drive positive outcomes and meet sales goals.

Inside Sales Representative

Brazill Brothers & Associates, Inc.
02.2014 - 01.2019
  • Developed and maintained strategic relationships with multiple high value accounts within the Tri-state area.
  • Determined client needs and delivered unique solutions through consultative selling skills and proactively building and maintaining customer relationships.
  • Collaborated cross-functionally with outside sales representatives, marketing and other departments to identify growth opportunities and close sales.
  • Maintained up-to-date knowledge of a wide range of products to best serve customers and maximize sales potential.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Order Entry Specialist

Brazill Brothers & Associates, Inc.
07.2011 - 02.2014
  • Responsible for final review and correction of purchase orders for a variety of product lines, ensuring accuracy and compliance with customer needs
  • Recommended and implemented solutions for tracking and preventing data entry errors on purchase orders as a means of decreasing loss on returns
  • Developed detailed assessments of departmental performance and work flow/volume used to assist department manager in determining hiring needs
  • Assisted department manager in training staff on new processes and procedures
  • Responsible for scheduling and tracking incoming deliveries of material for multiple warehouse locations
  • Back-up operation of busy company switchboard as needed

Education

Bachelor of Arts - Psychology

Georgian Court University
Lakewood, NJ
06.2012

Skills

  • Business Development
  • Contract Management
  • Customer Relationship Management (CRM)
  • Project Management
  • Salesforce, SAP, MS office
  • Team Leadership
  • Staff Training & Development
  • Staff Management
  • Negotiation
  • Complex Problem-Solving
  • Cross-functional Teamwork

Timeline

Manager, Inside Sales (PA)

Brazill Brothers & Associates, Inc.
01.2019 - Current

Inside Sales Representative

Brazill Brothers & Associates, Inc.
02.2014 - 01.2019

Order Entry Specialist

Brazill Brothers & Associates, Inc.
07.2011 - 02.2014

Bachelor of Arts - Psychology

Georgian Court University

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Jessica Caneal