Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Cannizzo

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2021 - Current
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Troubleshot equipment to reduce service calls and downtime.

Barista Trainer

Starbucks
03.2020 - 09.2021
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Trained new employees in groups and in one-on-one scenarios.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned new recipes and procedures first, and instructed all team members on how to properly complete each.
  • Promoted additional items with beverages, increasing store sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Associate of Science - Veterinary Science

Arizona State University
Tempe, AZ
05-2028

Skills

  • Labor and food cost control
  • Attendance oversight
  • Shift reporting
  • Safety reviews
  • Staff development
  • Policy enforcement
  • Business administration
  • Safety
  • Verbal and written communication
  • Networking strategies
  • Time management
  • Goal setting
  • Task delegation

Timeline

Shift Supervisor

Starbucks
09.2021 - Current

Barista Trainer

Starbucks
03.2020 - 09.2021

Associate of Science - Veterinary Science

Arizona State University

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