Jessica Cannon
Aurora,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
FOH Manager
Independence Village of Aurora
Aurora, Ohio
08.2022 - 05.2024
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Implemented cost-saving measures without sacrificing quality or guest satisfaction through careful analysis of operational expenses.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Assisted in budget development for the dining room department by analyzing past trends and making informed projections for future needs.
- Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
Family Care Provider
Personal Family
Aurora, OH
07.2019 - 01.2022
- Provided adult care which included feeding, bathing, and medications.
Bartender
High Limit
10.2016 - 06.2019
- Greet customers
- Took orders
- Developed unique drink and cocktail offerings to enhance bar reputation
- Organized bar inventory and storage procedures to keep stock within optimal levels and to meet expected customer demands
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Upsold menu items to customers to drive up sales revenues and maximize profits
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
Job Coach/Server
Hard Rock Rocksino
Northfield, OH
12.2014 - 10.2016
- Provided customer service training to all new employees
- Developed curriculum instructions and written tests for training courses
- Received 100% rating in secret shopper reports
- Received the title “Rock Star of the Month”
- Implemented new strategies to bring in more sales
- Kept alcoholic beverages well-stocked and organized to meet customer demands
- Maintained secure cash drawers and promptly resolved discrepancies for accuracy
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Maintained inventory
- Performed opening and closing duties of establishment which included printing sales reports
- Managed customer service issues by quickly resolving disputes and correcting problemseffectively
- Monitored guests for intoxication and immediately reported concerns to management
- Built solid rapport with many frequent patrons to cultivate guest loyalty
- Maintained cleaning, sanitizing and food handling procedures to maintain optimal protections forcustomers.
Retail Team Lead
Wild Water Kingdom
05.2011 - 09.2013
- Created weekly work schedules
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency
- Provided training to newly hired team members in upselling techniques, cash handling, and customerservice
- Mentored employees on methods for handling various aspects of sales, complicated issues and customerservice issues
- Managed employee performance, provided solutions to employee issues, and increased employee efficiencyto maintain productivity targets
Star Products
Auburn, OH
09.2011 - 02.2012
- Conducted monthly, quarterly and yearly inventories of warehouse stock
- Evaluated and reconfigured systems to support customer service and operational goals
- Customized driveway markers to company's standards
Dietary Assistant
Campus of Anna
09.2008 - 08.2010
- Maintained safety regulations by cleaning and sanitizing equipment
- Coordinated nutrition care with other members of the health care team and delegated responsibilities
- Recommended appropriate feeding schedules and methods to meet nutritional needs
Education
Some College (No Degree) - Communications
Kent State University
TwinsburgCriminology
Bowling Green State University, Aurora High School
Bowling Green, OHHigh School Diploma -
Aurora High School
Aurora, Ohio05.2010
Skills
- Supply and Inventory Maintenance
- Food and Beverage Service
- Cash Handling and Management
- TIPS Certified
- Teamwork and Professionalism
- Hospitality and Guest Service
- Interpersonal Relationships
- Cleaning and Sanitizing
- Multitasking and Prioritization
- Handling Difficult Customers
- Team Management
- Telephone Etiquette
- Food Service Management
- Sales Development
- Honest and Dependable
- Organized and Detail Oriented
- Staff Training
- Good Conversationalist
- Logistic Operations
- Issue Resolution
- Time Management
- Ordering Supplies
Accomplishments
- Promoted to Retail Team Lead.
- Promoted to Beverage Job Coach
- Promoted to High Limit Bartender with no experience.
- Won "Rockstar Of The Month" Award for my job performance, attendance, and guest compliments.
Timeline
FOH Manager
Independence Village of Aurora
08.2022 - 05.2024
Family Care Provider
Personal Family
07.2019 - 01.2022
Bartender
High Limit
10.2016 - 06.2019
Job Coach/Server
Hard Rock Rocksino
12.2014 - 10.2016
Star Products
09.2011 - 02.2012
Retail Team Lead
Wild Water Kingdom
05.2011 - 09.2013
Dietary Assistant
Campus of Anna
09.2008 - 08.2010
Some College (No Degree) - Communications
Kent State University
Criminology
Bowling Green State University, Aurora High School
High School Diploma -
Aurora High School
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