Jessica Capps

• Assists the Director with assigning fund allotments for FY.
• Assists with day-to-day operations.
• Prepares reports and financial data for local, state, and federal entities.
• Monitors all submitted purchase order requests and prior approvals to ensure compliance.
• Monitors purchasing cards for CTE and Federal Programs.
• Drafts financial and/or other reports.
• Purchases supplies and materials for middle and high school CTE teachers.
• Purchases supplies and materials for non-public schools funded by Title I and Title II.
• Arranges, participates in, and implements conferences and committee meetings.
• Assists staff with travel, field trip proposals, purchases, budget requisitions, inventory, vendor services, contracts, and reporting.
• Maintains a hard copy and electronic filing system of all federal and state records.
• Plans and schedules meetings and appointments for the Director.
• Retrieves, organizes, and disseminates information to Directors, CTE Staff, Principals, and Teachers.
• Performs general clerical duties to include, but not limited to, data entry, photocopying, faxing, mailing, and filing.
• Prepares and inputs the required Federal and CTE budgets and amendments.
• Maintains accurate records in Title I crate.
• Prepares monthly financial statements, PAR, and Time/Effort statements.
• Performs other duties and responsibilities as assigned by supervisor.
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• Developed strategic plans to enhance organizational growth and market presence.
• Led strategic planning for animal rescue programs and initiatives.
• Developed partnerships with local businesses and organizations for support.
• Oversaw fundraising efforts to secure resources for rescue operations.
• Managed volunteer recruitment, training, and engagement activities.
• Coordinated outreach campaigns to raise community awareness about adoption.
• Ensured compliance with animal welfare regulations and best practices.
• Developed policies, procedures, and short-term and long-term goals for the organization.
• Collaborated with volunteer members to ensure the operational efficiency of the organization.
• Represented the organization at community events and public forums to promote its mission.
• Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
• Provided leadership and guidance on budgeting decisions to maximize resources available.
• Worked successfully with a diverse group of people to accomplish goals and address issues related to our mission.
• Developed long-term business plans for strategic decision-making purposes.
• Performed cost and benefit analyses of proposed initiatives to support decision making.
• Utilized various software and tools to streamline processes and optimize performance.

• Restrained and stabilized animals during examination and treatment to prevent injuries.
• Performed physical examinations and recorded weight, temperature and other vitals.
• Operated anesthesia, oxygen and monitoring equipment.
• Prepared and reviewed records and consent forms.
• Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
• Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
• Examined animals for injury or illness and documented symptoms for veterinarian review.

Offered every owner exceptional customer service and support as well as top-notch care to each animal.

Helped pet owners improve care of animals by advising on individual animal needs.

Rebuilt shelter relationship with community.
Helped Increase shelter intake capabilities by 50% due to increasing adoptions and rescue transfers.
Maintained shelter records.

Maintained all cash transactions and cash deposits for the shelter.
Photographed all adoptable animals in system.
Coordinated all adoptions within the shelter.
Coordinated and attended all adoption events.
Maintained shelter animal documentation.
Scheduled offsite vet appointments.
Coordinated travel documentation for animals (medical health certificates).
Oversaw shelter system "PetPoints."
Trained employees on shelter system.
Trained employees on how to do adoptions.
Maintained social media.
Marketed adoptable animals.
Developed and maintained relationships with various rescues in and out of state.
Coordinated transportation of animals to rescue.
Transported large groups of animals to various rescues in and out of state.
Coordinated appointments and transportation for community spay and neuter assistance program (SNAP).
Transported animals to and from clinic for community SNAP.
Assisted training the various managers that supervised the facility.
Assisted kennel staff with Behavioral Assessments of animals.
Assisted with euthanasia decisions.
Assisted kennel staff with medical advice.
Assisted kennel staff with vaccinations of animals.
Assisted kennel staff with heartworm testing.
Ran front desk at facility.
Handled disgruntled customers.
Utilized various MS Office Programs.

• Worked in Salesforce to review and update system.
• Input customer data into system, updating information regularly with changes to buying habits.
• Coordinated and finalized sales proposals to complete purchases.
• Fostered relationships with customers to expand customer base and retain business.
• Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
• Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
• Drafted quotes for inquiring customers.

• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Directed customer communication to appropriate department personnel.
• Coordinated appointments, meetings and conferences.
• Provided secretarial and office management support while building cooperative working relationships.
• Responded effectively to sensitive inquiries or complaints.
• Monitored office equipment and scheduled repairs.
• Greeted visitors or callers daily to handle questions or direct to appropriate staff.
• Delivered exceptional customer service through direct communication with clients and team members.

• Reaching out to customers using provided lists to generate service appointments.
• Tracking daily performance using provided tracking software.
• Assisting with overflow inbound calls if needed.
• Work closely with service managers and advisors.
• Make a minimum of 100 calls per day.
• Contributed to business growth by confirming customer satisfaction with service and quality.

• Provides recruitment and placement services to all NAF activities to include receiving requests to fill vacant positions, preparing and forwarding lists of applicants, arranging for interviews, and maintaining applicant supply files.
• Received, filed and processed paperwork and documents for all NAF employees from on-boarding, wage increases, separations, etc.
• Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
• Protected payroll operations and maintained employee confidence by keeping information private.
• Forwards timely and accurate copies of records for administrative and pay purposes to other offices as required.
• Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
• Gathered time-sheets to prepare weekly payroll data for processing.
• Conduct weekly audits on time-sheets for over 450 NAF Employees.
• Managed payroll and time and attendance systems. Submitted time-sheets biweekly for agency processing.
• Submitted pay corrections biweekly as needed.
• Maintained all AF 428's.
• Monitored vacation accrual for all NAF employees.
• Provide monthly reminder to managers of employees balances that are in use or lose status, along with comp time and sick leave balances.
• Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
• Responded to flight chiefs, managers, supervisors, and employee inquiries regarding payroll and timekeeping (including pay systems, compensation, benefit totals, etc).
• Utilized SETs, NAFPay, NAFJobs and MyPers on a daily basis.
• Reviewed applications, and marked individual's as qualified or not qualified prior to distributing list to managers.
• Provided applicant list upon mangers request.
• Explains pay systems, differentials, hours of work, etc. Explains employee rights and responsibilities. Provides information to supervisors and employees on such matters such as pay actions, health insurance, life insurance, and a wide variety of personnel actions.
• Completed bi-weekly reports for employee benefits to ensure all payments were being made, and being made correctly. Provided re-payment letters as required when payments were incorrectly made or not made at all.
• Completed bi-weekly reports for employees that had no hours and did not receive a pay check, and investigated the reasoning behind why they were not schedule, and if an employee has been terminated, to ensure all paperwork has been processed in HR.
• Conduct monthly audit of employee class roster to ensure employees class matches what is in our system.
• Insert all clock-ins and clock-outs for HR employees.
• Insert and submit all wage garnishment increases for trade employees as dates are met.
• Create and provide commissary cards to individuals that are properly authorized to have one.
• Help employees by resetting their NAFPay password as needed.
• Assist employees with printing out their LES or W2's off NAFPay as needed
• Computes rates of pay on all increases (pay adjustments and step increases) for employees in activities serviced to ensure compliance with statutory and regulatory requirements.
• Maintains controls of within-grade increases to ensure due dates are met. Prepares, in final form, the full range of personnel actions.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Kept accounts in balance and ran daily reports to verify totals.
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Verified accuracy of financial data by checking payment cards against identification.
• Supervised a team of 3 front desk agents and helped to resolve issues arising during shifts.
• Created room keys for all guest arriving the following day.
  Created reservations for guest as needed.

• Oversaw team of 8 verification researchers that worked on a client-facing platform.
• Interacted with clients, applicants, recruiters, employers, educators, and references daily.
• Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
• Conducted interviews with potential candidates for open positions.
• Oriented newly hired employees by providing company information, facilitating on-boarding processes, and establishing position-related requirements.
• Provided instruction, coaching and motivation to all employees during the shift.
• Guided and coached staff to achieve individual growth.
• Cross-trained employees to help other departments as needed as well as train other department staff on Verification processes.
• Developed a manual for the department which consisted of documenting and implementing processes.
• Alternated training methods if the expected improvements were not reached.
• Reviewed and edited all training materials for accuracy and policy compliance.
• Provided elevated customer experience to generate a loyal clientele.
• Worked with directors and other supervisors to meet company set goals.
• Completed research on complex problems and resolved issues in a timely manner.
• Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.

• Employee Accountability and Daily Reporting.
• Reassigning work and keeping workloads evenly balanced throughout the team.
• Assist supervisors with a variety of task.
• Answer a variety of system related and processing questions from researchers.
• Conduct desk rides as well as coach staff members.
• Create training documents, and train new employees as needed.
• Helped conduct interviews for potential employees.
• Initial training of new hires.
• Answered mailed, emailed, telephoned and in person requests for service and information.
• Conducted new employee orientation to foster positive attitude toward organizational objectives.

• Constantly multitasking using the phone and the computer (120+ calls a day, along with emailing and faxing regularly)
• Confirm applicants education history and degrees earned by contacting educational institutes.
• Confirm applicants employment history with current/former employers.
• Contact references and ask a series of questions, once answers are obtained we would relay them back to our client.
• Have the ability to research information using online database/sources.
• Communicates clearly and efficiently with various contacts to ensure the information we have is accurate.
• Created and submitted reports regarding background checks highlighting any special findings.
• Contacted references over the phone and in person to validate information.
• Communicated with supervisors regarding any issues that occurred while on duty.