Jessica Capson
Summary
Accomplished Contract Specialist with a proven track record at BEA, adept in risk management and negotiation. Excelled in enhancing procurement processes and mentoring teams, showcasing strong leadership and financial analysis skills. Achieved significant improvements in customer service and contract compliance, leveraging interpersonal communication to foster customer and team relationships.
Overview
9
9
years of professional experience
Work History
Contract Specialist
Battelle Energy Alliance
10.2020 - Current
- Managed the full procurement cycle, including planning, soliciting, awarding, administering and closing out contracts, to ensure a seamless transition at all procurement levels.
- Delivered exceptional customer service to a diverse clientele in high-stress, fast-paced environments.
- Assisted customers in navigating Ariba and placing service requests, enhancing overall user experience.
- Mentored junior contract specialists, fostering the development of their skills and knowledge in line with BEA's processes and guidelines.
- Conducted and managed price analysis for multimillion-dollar contracts, ensuring fiscal responsibility.
- Maintained digital contractual files in strict compliance with regulatory mandates and company policies.
- Negotiated contract terms and conditions to mitigate business risk and protect company interests.
- Proactively reviewed current contracts to identify upcoming expirations, coordinating with stakeholders to analyze renewal and renegotiation strategies.
- Monitored and evaluated contract performance closely to ensure regulatory compliance and necessary amendments.
- Ensured contract compliance with internal BEA policies and FAR regulations, maintaining high standards of operational integrity.
Assistant Branch Manager
Zions Bank
12.2019 - 09.2020
- Coached and developed branch staff through constructive feedback and targeted training opportunities.
- Crafted and managed employee schedules, harmonizing individual requests with business needs.
- Spearheaded process improvements to bolster productivity.
- Oversaw the successful completion of internal audits with minimal findings, showcasing robust adherence to bank policies and regulations.
Accounting Specialist
Idaho Central Credit Union
07.2019 - 12.2019
- Applied mathematical skills daily to calculate and verify figures across all areas of the accounting system.
- Reported financial data and maintained financial records in ledgers and journals.
- Reconciled account information, aligning figures in general ledger accounts with daily bank statements.
- Compiled budget figures by analyzing past budgets, projecting estimated income, and evaluating expenses.
Financial Service Center Loan Officer
Idaho Central Credit Union
02.2018 - 07.2019
- Processed and evaluated incoming loan applications in compliance with federal and state regulations.
- Communicated with customers promptly and effectively regarding the status of their loan applications.
- Analyzed financial risk by examining financial ratios, including debt-to-income, disposable income, and unsecured debt to annual income.
Member Contact Center Representative
Idaho Central Credit Union
05.2016 - 02.2018
- Managed incoming phone calls, ensuring member issues, questions, or concerns were resolved within a single interaction.
- Educated members on credit union programs, including overdraft protection, loan options, and various deposit account products.
- Processed adjustments and applied payments to loan accounts accurately and efficiently.
Customer Service Manager
Walmart Stores Inc
07.2015 - 04.2016
- Managed a daily team of 16 to 25 cashiers, ensuring efficient operations.
- Scheduled staff strategically to meet customer service demands.
- Followed through on all critical escalations, contributing to increased customer retention rates.
Education
Bachelors Of Accounting - Accounting
Idaho State University
Pocatello, ID2019
Associate of Arts -
Treasure Valley Community College
Ontario, OR2015
Skills
- Conflict resolution
- Risk management
- Interpersonal and written communication
- Team leadership
- Negotiation
- Microsoft Office
- Sales
- Financial analysis
Timeline
Contract Specialist
Battelle Energy Alliance
10.2020 - Current
Assistant Branch Manager
Zions Bank
12.2019 - 09.2020
Accounting Specialist
Idaho Central Credit Union
07.2019 - 12.2019
Financial Service Center Loan Officer
Idaho Central Credit Union
02.2018 - 07.2019
Member Contact Center Representative
Idaho Central Credit Union
05.2016 - 02.2018
Customer Service Manager
Walmart Stores Inc
07.2015 - 04.2016
Bachelors Of Accounting - Accounting
Idaho State University
Associate of Arts -
Treasure Valley Community College
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