Jessica Carbajal
Dallas,Texas
Summary
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analysis Associate !
JPMorgan Chase
11.2023 - Current
- Analyzed data trends to support decision-making and improve operational efficiency.
- Assisted in developing project plans to align with organizational goals and objectives.
- Coordinated meetings and communications among team members to enhance collaboration.
- Managed documentation processes, ensuring accuracy and compliance with company standards.
- Implemented best practices for task execution, improving workflow consistency across projects.
- Facilitated feedback sessions to identify improvement areas and gather insights from team members.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Fraud Supervisor
JPMorgan Chase
01.2022 - 01.2024
- Perform analysis to identify possible front-end and/or back-end fraud in order to effectively develop, recommend, and implement comprehensive countermeasures designed to eliminate or minimize losses.
- Simplify end-to-end processes by evaluating people, process, technology, and data
- Define and establish the vision for a Lean organization
- Monitored performance metrics, identifying trends to inform decision-making and strategy adjustments.
- Evaluated employee performance, providing constructive feedback to foster professional development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Associate degree - Management
Dallas College
01-2019
Bachelor’s degree - Business Analysis and Management
Bellevue University
01-2024
Certificate - Project Management
Ecornell University
05-2022
MBA -
Southern New Hampshire University
04-2026
Skills
- Analytical problem-solving
- Time management
- Attention to detail
- Complex Problem-solving
- Service excellence
- Dependable team member
- Project execution management
- Conflict Resolution
Certification
Lean Practitioner - Green Belt
LANGUAGES
Spanish Verbal/Written
Timeline
Business Analysis Associate !
JPMorgan Chase
11.2023 - Current
Fraud Supervisor
JPMorgan Chase
01.2022 - 01.2024
Associate degree - Management
Dallas College
Bachelor’s degree - Business Analysis and Management
Bellevue University
Certificate - Project Management
Ecornell University
MBA -
Southern New Hampshire University
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