Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica L. Cardenas

Freeport

Summary

Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

22
22
years of professional experience

Work History

Director of Operations

Ciranta Property Management
04.2023 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.

Executive Assistant of Operations

GVA Property Management
06.2020 - 04.2023
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Answered high volume of phone calls and email inquiries.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Coordinated events and worked on ad hoc projects.
  • Created and managed office systems to efficiently deal with documentation.

Traveling Property Manager

Greyston Property Management
01.2018 - 06.2020
  • Established and maintained operational standards for multiple locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Held weekly meetings with onsite staff to identify techniques to overcome sales obstacles.
  • Targeted prospects in other territories through careful research of competitor products, services and trends.

Office Manager/Admin

LandCoast Cameron LNG
09.2018 - 12.2018
  • LandCoast was selected by Apache to provide the insulation for the Cameron LNG project
  • Maintain electronic and hard copy filing system
  • Distribute incoming correspondence
  • Perform data entry and scan documents
  • Manage calendar for Project Manager
  • Assist in resolving any administrative and systematic issues
  • Answer calls from customers regarding their inquiries
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails
  • Schedule and coordinate meetings, appointments and travel arrangements for site Project Manager
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Updated employee files with new details such as changes in address or salary levels.
  • Tracking and reporting project status updates and other data as requested using various computer software programs including MS Word, Excel, Power Point and other software databases.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Developed and implemented policies and procedures and scaled for growth.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Managed daily database administration of PeopleSoft.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.

Material Management Technician/Support

Duke Energy Florida, Inc, Fluor Citrus County NGCP LNTP
08.2017 - 09.2018
  • Fluor was selected by Duke Energy to provide engineering, procurement and construction services for the combine cycle, gas fueled 1.640-megawatt Citrus County Combined Cycle Project in Crystal River, Florida
  • Perform and update data entry proficiently into FLUOR’s Material Management System (Mat-man), POL, SAP, and Nucleus
  • Monitor and report Supplier's performance toward completion of all deliverables in accordance with the Isometric Drawings, Terms and Conditions of the Purchase Order,
  • Analyze and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines
  • Preparing picking tickets by Bill of Material (BOM)
  • Material Shipping Records (MSR) or Transfer of Material (TOM)
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner
  • Set priorities, and meet deadlines
  • Coordinate with Warehouse, Buyer, Planning and Logistics to address and/or reconcile overages, shortages, and Damages (OSD) and Equipment Deficiency Notifications (MEDN) claims
  • Tracks and reports project status updates and other data as requested using various computer software programs including MS Word, Excel, Power Point and other software databases.

Mat-Man Technician

Chevron Phillips Chemical, Fluor C.P. Chemical
02.2016 - 08.2017
  • Fluor, in a joint venture with JGC, performed the engineering, procurement and construction of the 1.5-million-metric-tons-per-year ethane cracker and associated offsite components at Chevron Phillips Chemical's existing Cedar Bayou complex in Baytown, Texas
  • It is the first greenfield cracker project in the United States in more than a decade and is one of the largest and most energy efficient ethane crackers in the world
  • Communicate effectively with audiences that include but not limited to management, coworkers, clients, vendors, subcontractors and visitors
  • Perform and update data entry proficiently into FLUOR’s Material Management System (Mat-man)
  • Med-a-storm, and SAP
  • Created reports for construction to relay daily Material Movement from Lay down yard to Construction Site
  • Experienced in various computer software programs including MS Word, Excel, Power Point and other software databases
  • Enter storage location of received material into the approved material management reference system and make changes to locations as required
  • Maintain files for Receiving and Issuing with Material Certificates.

Mat-Man Technician

Dow Chemical, Gulfstream
02.2015 - 11.2015
  • Fluor is performing EPC for a new 1500kTA (2000kTA) light hydrocarbon ethylene cracker (LHC-9) production facility using Technip-licensed technology to convert cracking feedstocks into ethylene and propylene, C4 compounds, pyrolysis gasoline, fuel oil, and an off-gas stream
  • Preparation of pick tickets by Bill of Material (BOM)
  • Mark piece number, Material Shipping Record (MSR)
  • Transfer of Material (TOM) ~ Process Material Receiving Reports (MRR)
  • Overage, Shortage and Damages (OSD) reports
  • Field Material Requisitions (FMR) in the approved material management reference system
  • Prepare substitute packing list and sub items when required
  • Initiate a Material Shipping Report for outbound items being returned
  • Assist in organizing new tracking methods to better organize and track material not in the Material Management system
  • Utilizing excel program.

Shipping and Receiving Clerk

Houston Foam Plastics
11.2013 - 11.2015
  • Verify and keep records of incoming and outgoing shipments and prepare items for shipment
  • Compare identifying information and counts, weights, or measure of items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records
  • Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons using stenciling equipment
  • Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages
  • Operate tier-lift truck or use hand-truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area.

Johnson Enterprise Management Company
04.2012 - 10.2013
  • Directed training, promotions and employee motivation to minimize turnover and maximize productivity.
  • Implemented, updates and enforced company policies for standardized operations.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Executed corporate food safety strategies, policies and procedures.
  • Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Managed compliance efforts, reporting and audits.

Multi-Site Community Supervisor Multi-Site Supervisor

12.2001 - 10.2013
  • Analyze employee information, banking and taxes and employer tax liabilities and recon banking issues
  • Analyze and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner
  • Set priorities and meet deadlines
  • Maintain compliance with all applicable policies, procedures, and global standards
  • Travel to attend to business related matters, including court hearings, Conferences, and Expositions
  • Plan and organize all work assignments, as well as assist with carrying out tasks for management staff
  • Create and maintain annual budget for multiple properties

Casa Quintana Apartments
07.2010 - 04.2012
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Costa Verde Apartments / Gibraltar Senior Homes / Casa Brazoria
10.2008 - 10.2010
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Orion Real Estate Services
12.2001 - 10.2008
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Trained and motivated leasing staff during monthly trainings.

Education

High School Diploma -

Brazosport College
Lake Jackson, TX
05.1997

Skills

  • Document Filing and Retrieval
  • Executive Schedule Management
  • Financial Records
  • Advanced Excel Spreadsheet Functions
  • Video Conferencing Software
  • Database Updates
  • Report Distribution
  • Records Management Databases
  • Operational Planning
  • Bookkeeping and Basic Accounting
  • Correspondence and Memos
  • Travel Arrangement Coordination
  • Administrative Oversight
  • Office Organization
  • Access Controls
  • Calendar and Scheduling Software
  • Department Management
  • Annual Evaluations
  • Special Projects
  • Business Operations
  • Reimbursement Management
  • Operations Management

Languages

Spanish
Native or Bilingual

Timeline

Director of Operations

Ciranta Property Management
04.2023 - Current

Executive Assistant of Operations

GVA Property Management
06.2020 - 04.2023

Office Manager/Admin

LandCoast Cameron LNG
09.2018 - 12.2018

Traveling Property Manager

Greyston Property Management
01.2018 - 06.2020

Material Management Technician/Support

Duke Energy Florida, Inc, Fluor Citrus County NGCP LNTP
08.2017 - 09.2018

Mat-Man Technician

Chevron Phillips Chemical, Fluor C.P. Chemical
02.2016 - 08.2017

Mat-Man Technician

Dow Chemical, Gulfstream
02.2015 - 11.2015

Shipping and Receiving Clerk

Houston Foam Plastics
11.2013 - 11.2015

Johnson Enterprise Management Company
04.2012 - 10.2013

Casa Quintana Apartments
07.2010 - 04.2012

Costa Verde Apartments / Gibraltar Senior Homes / Casa Brazoria
10.2008 - 10.2010

Multi-Site Community Supervisor Multi-Site Supervisor

12.2001 - 10.2013

Orion Real Estate Services
12.2001 - 10.2008

High School Diploma -

Brazosport College

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Jessica L. Cardenas