Jessica Cardenas
San Diego,CA
Summary
Successful Club Manager accomplished in running profitable, efficient businesses. Delivers stellar reputation and high customer satisfaction by empowering staff to maintain exceptional standards. Talented marketer and business problem-solver with hands-on leadership style.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Club Manager
The Bay Club Company
Rancho Santa Fe, California
06.2024 - Current
- Direct full club operations including golf, food & beverage, membership services, and facility management, while continuing to lead the events and banquet department.
- Oversee a team of 25 employees across departments, ensuring consistent service standards and operational efficiency.
- Managed P&L performance across departments, identifying opportunities for profitability and efficiency enhancements.
- Hire, train, and develop department managers and staff.
- Built strategic relationships with members, vendors, and community partners to enhance retention, engagement, and business growth.
- Ensure compliance with health, safety, liquor, and employment regulations.
- Partnered with ownership and corporate leadership on strategic planning, marketing, and community outreach initiatives to align goals and drive growth.
- Coordinated front desk, facilities, and gate security staff schedules.
- Managed member inquiries, concerns, and service recovery with professionalism.
- Trained staff on service expectations and Bay Club operating standards.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Analyzed data trends related to membership sign-ups and renewals in order to identify areas for improvement.
- Remained within or under budget during event planning to promote financial stability.
Event Manager
The Bay Club Company
Rancho Santa Fe, CALIFORNIA
08.2022 - Current
- Lead and coordinate a team of 15–25 event and banquet staff to deliver standardized service quality and improve team readiness.
- Develop detailed Banquet Event Orders and operational playbooks that multiple Bay Club properties improve event profitability portfolio-wide.
- Shared sales, operational, and P&L best practices across targeted sales strategies and strong client relationship management.
- Continue to oversee the events department while serving as Club Manager,maintaining consistency and quality across both functions.
- Prepared contracts, proposals, and event orders for club clients
- Worked with membership teams to design and implement seasonal club programming.
- Served as primary contact person responsible for responding to inquiries about events.
- Collaborated with marketing teams to create promotional materials for events.
- Monitored event budgets to ensure accuracy and efficiency in spending.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Prepared post-event reports detailing attendee feedback and key metrics to inform future event planning and improvements.
Administrative Assistant
The Bay Club Company
Rancho Santa Fe, CA
08.2019 - 08.2022
- Delivered administrative and clerical support to management and department staff, facilitating correspondence, reports, and presentations.
- Provided administrative and clerical support to management and department staff, including correspondence, reports, and presentations.
- Identified and implemented process improvements to increase office efficiency.
- Served as primary point of contact for clients, vendors, and internal departmentsAnalyzed workflows to identify process improvements to enhance office efficiency.Supported event planning, scheduling, and day-of logistics coordination.
- Oversaw data entry, expense reports, invoices, and purchase orders, ensuring accuracy and timely processing.
- Managed data entry, expense reports, invoices, and purchase orders.
- Served as primary point of contact for clients, vendors, and internal departments; maintained professionalism in all communications.
- Supported event planning, scheduling, and day-of logistics coordination.
- Supported event planning, scheduling, and day-of logistics coordination.
Education
Bachelor of Arts - Sustainable Development
San Diego State University
San Diego, CA 09.2015 - 05.2019
High School Diploma -
Rancho Bernardo High School
San Diego, CASkills
- Event coordination
- Event budget management
- P&L management
- Budget control
- Budget forecasting
- Financial reporting
- Revenue generation
- Membership operations
- Membership growth
- Facility management
- Team leadership
- Staff training
- Vendor relations
- Contract negotiation
- Policy development
- Customer service management
Certification
- CPR/First Aid Certification
References
References available upon request.
Timeline
Club Manager
The Bay Club Company
06.2024 - Current
Event Manager
The Bay Club Company
08.2022 - Current
Administrative Assistant
The Bay Club Company
08.2019 - 08.2022
Bachelor of Arts - Sustainable Development
San Diego State University
09.2015 - 05.2019
High School Diploma -
Rancho Bernardo High School