Jessica Cardiel
Arlington
Summary
Hard working, self-motivated and skill-full individual seeking a position within a healthcare facility, where I can utilize my skills and experience to help people and obtain additional knowledge.
Seasoned financial professional with proven ability to analyze and manage complex accounts. Known for driving accuracy and efficiency in financial reporting. Strong collaborator focused on team success and adaptable to evolving business needs. Proficient in data analysis and problem-solving.
Overview
13
13
years of professional experience
Work History
Account Analyst II
Ut Southwestern Medical Center
03.2023 - Current
- Improved client satisfaction with timely resolution of account discrepancies through proactive communication.
- Reviewed account statements to identify discrepancies and ensure alignment with financial goals.
- Prepared presentations for stakeholders, summarizing account insights and recommending actionable strategies.
- Conducted in-depth market analysis to inform account strategies and enhance competitive positioning.
- Provided exceptional customer service by quickly fulfilling requests for specific documents from clients or other departments.
- Expedited the lien release process by effectively collaborating with attorneys, title companies, and lenders.
- Enhanced lien resolution processes by streamlining workflows and implementing efficient tracking systems.
- Ensured timely settlements by diligently monitoring deadlines and maintaining consistent communication with involved parties.
- Ensured timely settlements by diligently monitoring transaction status and resolving discrepancies.
- Enhanced cash flow accuracy by streamlining payment processing and reconciliation procedures.
- Applied bankruptcy code to appropriate accounts.
- Maintained up-to-date knowledge of evolving bankruptcy laws through ongoing professional development courses.
- Conducted account analysis based on bankruptcy code.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Answered telephone calls and email messages within 4-hour period.
- Created and maintained precise and accurate models, charts and reports.
- Navigated challenging situations with tact and professionalism, resolving conflicts between stakeholders and ensuring the best possible outcomes for all parties involved.
- Conducted regular audits on outstanding liens, proactively identifying opportunities for expedited resolution or escalation as needed.
Customer Account Analyst I
UT Southwestern Medical Center
07.2022 - 03.2023
- Answer all incoming patient/client calls
- Take credit card payments over the telephone and posts to patient's accounts
- Set up monthly payment plans on patient accounts
- Add or correct insurance registration and files claims accordingly
- Update demographics to include address and telephone numbers based on patient's telephone calls
- Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others
- Review accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed
- Including posting any undistributed credits while talking to the patient
- Transfer call and/or account to Patient Financial Advocate to resolve complex account issues and escalated patient calls
- Attend seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities
- Maintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions
- Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing, or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records
CSA II
UT Southwestern Medical Center
04.2021 - Current
- Patient registration and scheduling
- Patient access call center
- Patient arrival and admitting
- Patient Financial Services/ Collections
- Patient after visiting scheduling
- Internal and External Referrals Management
- Medical Insurance Verification
- Learns and maintain up to date EPIC knowledge
Patient Access Representative
UT Southwestern Medical Center
11.2018 - 04.2021
- Responsible for interacting with patients on the phone and/or in person under direct supervision to support front office business operations in a hospital and clinic location
- Utilized communication skills to perform related duties as assigned
- Prepare patient charts for the next day appointments
- Verified patient insurance through email, phone and other approved methods by management
- Provide patients with information to request medical records
- Ability to multitask effectively and professionally with a wide range of daily tasks
- Excellent organizational skills with high attention to detail and accuracy
Account Manager
Public Automotive
09.2016 - 11.2018
- Analyze customer accounts to determine if up to date or to be considered delinquent
- Prepared delinquent accounts to be reviewed by management and prepared notifications of past due payments
- Assist customers in obtaining methods to meet financial obligations without further delays on accounts
- Responsible for making phone calls to customers, for reminder of payments and account balances
Medical Assistant (Front/Back)
PEDIATRICS CARE CLINIC
04.2012 - 08.2016
- Responsible for day to day operations with scheduling appointments, insurance verification and front office clerical duties, that included data entry and billing charges
- Back office duties consisted of rooming patients, taking vitals and updating charts
- Assist physicians with translating for patients and responsible for medical supply inventory
Education
Medical Assistant Diploma -
Remington College
Dallas, TX01.2011
Diploma -
Lamar High School
Arlington, TX01.2009
Skills
- Bilingual
- CPR Certified
- Proficient on computers
- Word
- Excel
- Data entry
- Epic
- 10-key
- Typing 40 wpm
- Advanced Excel
- Teamwork
- Data interpretation
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Microsoft office
- Employee motivation
- Self motivation
Gold PACT (April 2022)
Providing excellence customer service to patients.
- Problem Solving
- Ability, Attitude, and Accountability
- Communications and Compassion
- Teamwork
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Account Analyst II
Ut Southwestern Medical Center
03.2023 - Current
Customer Account Analyst I
UT Southwestern Medical Center
07.2022 - 03.2023
CSA II
UT Southwestern Medical Center
04.2021 - Current
Patient Access Representative
UT Southwestern Medical Center
11.2018 - 04.2021
Account Manager
Public Automotive
09.2016 - 11.2018
Medical Assistant (Front/Back)
PEDIATRICS CARE CLINIC
04.2012 - 08.2016
Diploma -
Lamar High School
Medical Assistant Diploma -
Remington College
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