Jessica Carey

Work History

Direct and Correct, Inc.

Camden, DE

08.2020 - Current

Schedule and confirm appointments.
Update and record employee and client information to maintain records.
Serve visitors by greeting, welcoming and directing them to appropriate personnel.
Sort incoming mail and direct to correct personnel each day.
Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Monitor office supplies inventory and place orders when necessary.
Provide excellent customer service at all times while interacting with both internal and external contacts.
Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel using multi-line phone system.
Maintain a neat reception area by organizing materials and tidying up furniture.
Sort invoices for accounting department by date stamping and filing by vendor code.
Protect clients' rights by maintaining confidentiality of personal and financial information.

Camden Wyoming Market

Camden, DE

08.2015 - 05.2018

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Addressed inquiries, resolved customer issues, and managed customer relations.
Followed policies and procedures to meet or exceed established performance requirements.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Promoted brand and marketing campaigns to create interest with customer.
Answered phone calls from customers promptly and courteously.
Tracked inventory levels of popular items to ensure availability for customers' orders.

Piercing Pagoda of Zale

Dover, DE

09.2004 - 12.2011

Balanced sales, reconciled cash and made bank deposits.
Trained and mentored associates to teach daily tasks and procedures.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Monitored employee performance and identified performance gaps for corrective action.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Strengthened work flow productivity by hiring, managing and developing top talent.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Movie Gallery

Woodside, DE

06.2003 - 02.2005

Supervised daily operations including scheduling shifts, assigning duties.
Resolved conflicts between team members in an effective manner.
Ensured compliance with safety regulations and company policies.
Communicated regularly with customers to gain insights into their needs.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Managed customer service inquiries and complaints in a timely manner.
Monitored employee attendance records, timekeeping, and payroll information.
Maintained accurate records of sales transactions using point-of-sale systems.
Interviewed prospective employees and provided input to HR on hiring decisions.
Reviewed completed work to verify consistency, quality, and conformance.