Jessica Carillo
Phoenix,AZ
Summary
Responsive team leader with a strong retail background combined with a motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
6
6
years of professional experience
Work History
Store Manager
Dollar General
05.2023 - 07.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assessed operational efficiency of the store's departments.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Shipt Shopper
Shipt
11.2021 - 05.2023
- Completed pickup and shopping orders for customers within local area.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, meat and delivered groceries on-time to location specified.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Provided product advice to customers to help select most suitable items for individual needs.
Bookkeeper
Fry's Food And Drug
03.2019 - 05.2023
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Maintained full compliance when executing and tracking bank reconciliations, invoicing, billing and collections.
- Assessed estimated income, expenses and historical budgets to coordinate budget information.
- Processed invoices and checks, and maintained daily cash logs and deposits.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Collaborated with supervisors and managers to develop solutions regarding discrepancies.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reported financial data and updated financial records in ledgers and journals.
- Reconciled and corrected issues with financial records.
- Analyzed financial data to assist in budget creation and forecasting.
- Identified accounting errors when cross-referencing documents and database information.
- Reduced financial discrepancies through transaction monitoring and management.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using [Software].
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Inspected account books and recorded transactions.
Guest Service Member/Cashier
Target Corporation
10.2018 - 04.2019
- Worked closely with front-end staff to assist customers.
- Counted cash at end of shift and prepared bank deposits.
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained clean, orderly and well-stocked register area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Processed customer purchases and returns via cash and credit card.
Education
High School Diploma -
North High School
05.2005
Skills
- Friendly, positive attitude
- Retail management experience
- Sales professional
- Outstanding communication
- Team-oriented
- Sound judgment
- Reliable
- Financial Recordkeeping
- Computer skills
- Troubleshooting skills
Timeline
Store Manager
Dollar General
05.2023 - 07.2024
Shipt Shopper
Shipt
11.2021 - 05.2023
Bookkeeper
Fry's Food And Drug
03.2019 - 05.2023
Guest Service Member/Cashier
Target Corporation
10.2018 - 04.2019
High School Diploma -
North High School