Jessica Carl
Riverdale,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Skilled in data entry and customer service, I established databases that streamlined processes, enhancing efficiency. Known for problem-solving and active listening, I fostered trust with clients, ensuring accurate eligibility determinations and exceptional support.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
DHS
12.2019 - Current
- Assisted clients with accurate eligibility form, application and document completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Established databases to track, analyze and automate eligibility application processes.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
Driver Examiner
DDS
08.2015 - 11.2019
- Administered written tests and practical driving examinations to evaluate applicant knowledge and skill levels.
- Maintained accurate records of all exams administered, results, and applicant information to ensure proper documentation for future reference.
- Ensured compliance with state requirements by thoroughly reviewing each applicant''s documentation before administering exams.
- Reduced wait times for appointments by effectively managing scheduling processes and accommodating last-minute requests whenever possible.
- Adapted quickly to changing policies or procedures in order to continue providing accurate assessments under various circumstances or conditions.
- Contributed to a safer community by ensuring only qualified individuals were granted driver''s licenses.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
High School Diploma -
Southern Crescent Technical College
Griffin, GASkills
- Interviewing
- Effective communication skills
- Documentation and paperwork
- Microsoft office
- Data entry
- Appointment scheduling
- Application review
- Telephone etiquette
- Income verification
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Active listening
- Reliability
- Case management
Timeline
Eligibility Specialist
DHS
12.2019 - Current
Driver Examiner
DDS
08.2015 - 11.2019
High School Diploma -
Southern Crescent Technical College
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