Jessica Carlisle
Winchester,VA
Summary
Dynamic LPN and Call Center Representative with proven expertise in managing confidential information and thriving in fast-paced environments. At Winchester OBGYN, excelled in EMR navigation and patient care, demonstrating exceptional prioritization and empathetic customer service skills. Achieved seamless collaboration across departments, enhancing operational efficiency and patient satisfaction.
Overview
12
12
years of professional experience
Work History
LPN
Winchester OBGYN
08.2019 - Current
- Obtain patients vitals and health history, entering data into EMR
- Administer subcutaneous and intramuscular injections under physicians' orders
- Assist physicians with office procedures
- Prepare exam rooms with equipment and supplies
- Triage patients phone calls and communicate with the physicians any findings outside of established protocol
- Adapt to rapid change in a positive manner throughout the the day as needs of the department change
- Order and refill patients medication under physicians' orders
- Perform NST's on high risk OB patients
- Clean an package all instruments to be run in the autoclave
- Manage personal professional development and maintain required clinical knowledge, technical skills, training and credentials
Call Center Representative
Navy Federal Credit Union
01.2013 - 01.2015
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
LPN - Nursing
Lord Fairfax Community College
Middletown, VA06-2019
High School Diploma -
Millbrook High School
Winchester, VA05-2010
Skills
- Ability to work with and maintain confidential information
- Ability to work in a face-paced environment with minimal supervision
- Knowledge of medical terminology and medical vocabulary
- Ability to successfully navigate an EMR system
- Ability to effectively prioritize and manage time
Timeline
LPN
Winchester OBGYN
08.2019 - Current
Call Center Representative
Navy Federal Credit Union
01.2013 - 01.2015
LPN - Nursing
Lord Fairfax Community College
High School Diploma -
Millbrook High School