Jessica Carlson
North Salt Lake,UT
Summary
Dedicated fire safety technician with extensive experience in delivering exceptional work and achieving successful project outcomes. Detail-oriented and self-motivated, consistently striving for excellence and ensuring top-notch results. Recognized for creating a vibrant and pleasant work atmosphere while remaining focused on tasks. Committed to prioritizing safety and demonstrating a strong work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Fire Alarm Technician
Protek Fire-Utah
06.2021 - Current
- I am a level two fire alarm technician and I run all of the bigger jobs associated with oil and gas refinery jobs as well as the majority of the hospitals in Utah.
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Responded to maintenance calls and troubleshot devices.
- Conducted comprehensive training sessions for new technicians, resulting in increased efficiency and knowledge within the team.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Read and understood product manuals and blueprints.
- Educated clients on proper use and maintenance of their fire alarm systems, leading to fewer service calls and improved overall safety.
- Identified potential hazards while conducting site visits, recommending appropriate corrective actions to clients to improve overall safety levels.
Dispatch Coordinator & Billing Assistant
Fire Engineering Company
07.2019 - 06.2021
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
Dispatcher
Kenworth Truck Company-Utah
10.2017 - 07.2019
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
Education
High school diploma -
Cottonwood High School
Murray, UTAWS certification - Welding
Davis Applied Technology College
Layton, UTSkills
- Leadership Experience
- System Troubleshooting
- Specification and schematics assessments
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Adaptability and Flexibility
Certification
- Fire Alarm License, 06/01/21, Present, I have a level two fire alarm.
- Confined Space, 09/01/20, Present
- Fire extinguisher license, 09/01/20, Present
- Industrial pipe welding, 09/01/19, Present
- Driver's License, 09/01/16, Present
- GMAW, 09/01/17, Present
- 4G welding, 09/01/17, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification & Licensing
- Level 2 fire alarm license
- Confined space license
- Fire extinguisher license
- Industrial pipe welding certification
- GMAW
- 4G Welding
Timeline
Lead Fire Alarm Technician
Protek Fire-Utah
06.2021 - Current
Dispatch Coordinator & Billing Assistant
Fire Engineering Company
07.2019 - 06.2021
Dispatcher
Kenworth Truck Company-Utah
10.2017 - 07.2019
High school diploma -
Cottonwood High School
AWS certification - Welding
Davis Applied Technology College