Jessica Carlson

Work History

Ruan Transportation Company

05.2015 - Current

Audit and process carrier invoices daily for payment and billing. Utilize various tools including rate checker, tariffs, OTM to verify invoices for accuracy and validity. Assist carriers with payment statuses/inquiries. Locate, retrieve/scan/upload documents/files from various sources into Ruan systems for freight payment records. Maintain high level customer service via timely communication, resolving carrier and customer concerns related to payment issues. Recognize patterns in out of tolerance invoices and reach out to appropriate departments to solve issues or prevent future issues/suggest improvements. Assists/trains others with OTM when requested.

Wells Fargo

08.2012 - 01.2015

Analyzing transactions to detect or prevent fraud, contacting customers, verifying transactions - sometimes across multiple types of accounts, filing reports as needed, including fraud, elder abuse, gambling, illegal activity reports. Receiving calls from customers, verifying identity, verifying transactions, creating fraud claims, research transactions, document findings, place holds/restraints on accounts, network with supporting departments to provide best possible customer service.

UNFI

08.2004 - 02.2012

Compile driver hours, special pay requests and time off requests for submission for driver payroll using PeopleNet and eTime programs. Maintain confidential files containing personal driver information and reports. Resolve payroll discrepancies by collecting and analyzing information. Review drivers' logs and paperwork to ensure compliance with DOT regulations. Audit drivers' expense records and vehicle inspection reports. Calculate per diem and bonus/additional pay for drivers for payroll. Prepare weekly, monthly, and quarterly management reports recording payroll and logistics. Prepared many other types/frequencies of reports as needed for transportation, logistics, finance, and operations. Maintain positive and respected relationship with customers, vendors, coworkers, business associates, and the public. Liaison between drivers, management, customers, and vendors. Skilled at de-escalating tense situations between departments, drivers, and customers alike using patience and respect. Noted by managers as "caring the most about the company and their coworkers". Performed miscellaneous general clerical functions including data entry, developing and maintaining spreadsheets, copying, filing, and answering telephones. Track and order supplies for transportation office.

Lewis Systems of Iowa City

01.2002 - 01.2003

ATM Cash Management for Quad City, Cedar Rapids, and Iowa City areas, deposit verification, supervision of employees, maintain relations between Lewis Systems and customers, collect billing information, many administrative duties, maintain vault logs for 16 banks of money, preparation of ATM cash, verification of same, create and maintain paperwork for all aspects of vault management (billing, vault logs, manifests).

Hills Bank and Trust Company

01.2000 - 01.2001

Sell banking products to customers, cash checks/cashier checks/travelers cheques, run deposits /withdrawals, maintain cash drawer, greet customers, maintain customer relations, maintained office supply room.

University of Iowa

01.2000 - 01.2001

Agricultural Health Study, interviewer, maintain accurate account of interviews, data collection, call room experience, CATI interviewing.