Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Carnes

North Canton,OH

Summary

Proactive General Laborer and Customer Service Representative with extensive experience in warehouse operations, customer relations, and pallet sorting. Skilled in optimizing space usage, implementing organizational systems, and resolving customer issues with empathy. Brings a strong work ethic, adaptability, and collaborative mindset to improve efficiency and customer satisfaction.

Overview

10
10
years of professional experience

Work History

General Labor

LMT Mercer Group
Hartville, OH
01.2022 - 03.2022
  • Supported warehouse operations by performing general labor tasks such as sweeping floors, cleaning equipment, and organizing storage areas.
  • Increased overall job site efficiency by assisting with general labor tasks when necessary.
  • Contributed to successful project completions by providing essential support in various general labor tasks as needed.

Customer Service Representative

Carnes Office Supply
North Canton, OH
02.2012 - 01.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Pallet Sorter

Shearers Snacks
Massillon, OH
07.2015 - 09.2015
  • Assisted in reducing overall shipping costs by optimizing space usage within transport vehicles through strategic pallet arrangement.
  • Implemented color-coding system in the warehouse, streamlining the identification of different types of pallets for faster sorting.
  • Facilitated cross-functional communication among warehouse team members, ensuring clarity and understanding of daily tasks and responsibilities related to pallet sorting.
  • Contributed to reduced labor costs by consistently meeting or exceeding daily productivity goals in pallet sorting tasks.
  • Enhanced warehouse efficiency with diligent pallet sorting, stacking, and storage practices.

General Laborer

General Aluminum Manufacturing Company
Ravenna, OH
01.2014 - 04.2014
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.

Education

GED -

Canton City Schools
Canton, OH
08.2013

Skills

  • General Labor
  • Collaboration with staff
  • Collaborative Practice
  • Collaboration and Teamwork
  • Collaborating with team members

Timeline

General Labor

LMT Mercer Group
01.2022 - 03.2022

Pallet Sorter

Shearers Snacks
07.2015 - 09.2015

General Laborer

General Aluminum Manufacturing Company
01.2014 - 04.2014

Customer Service Representative

Carnes Office Supply
02.2012 - 01.2018

GED -

Canton City Schools

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Jessica Carnes