Jessica Carney
Deerfield Beach,FL
Summary
Strong leader and problem-solver dedicated to connecting with both staff and customers to better the environment for all parties. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Decktight Roofing
03.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Shift Supervisor
Starbucks
12.2019 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Early Childhood Education
Arizona State University
Tempe, AZ2026
Skills
- Operations Management
- Task Delegation
- Product and Service Knowledge
- Staff Supervision
- Customer Rapport
- Money Handling
- Customer Relations
- Orientation and Training
- Project Management
- Retail Operations
- Customer Relationship Management (CRM)
Timeline
Shift Supervisor
Starbucks
12.2019 - 12.2022
Assistant Manager
Decktight Roofing
03.2019 - Current
Bachelor of Science - Early Childhood Education
Arizona State University