JESSICA CARPENTER

• Ensured export document compliance and certification processes for sugar, soy, meat, and soluble coffee in line with international trade regulations.

• Streamlined over 50 shipping logistics daily by collaborating with internal teams, suppliers, and freight forwarders,

optimizing customs clearance and document requirements.

• Negotiated to more than 40 daily cost-effective shipping rates, contributing to operational efficiency and cost savings

while managing quality assurance systems and customer service.

• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

• Was recognized and rewarded for achieving most invoices processed on my team–multiple months.

• Conducted daily 20-30 outbound sales campaigns, identifying opportunities and communicating product benefits to prospective customers.

• Exceeded monthly sales targets consistently, contributing to team success and revenue growth.

• Maintained accurate records in the CRM system, providing valuable sales analysis and strategy optimization data.

• Maintained high call volume by managing time efficiently and adhering to daily targets.

• Developed strong multitasking skills, effectively handling multiple calls simultaneously without sacrificing quality of service provided or attention to detail in record keeping.