Jessica Carpenter
Louisville,KY
Summary
An accomplished professional with 8 years of experience in health care management and administration. Experienced in the development, implementation and management of facility policies and procedures. A strong leader with outstanding, interpersonal, communication and organizational skills.
Overview
11
11
years of professional experience
Work History
President, Board of Directors
Women's Flat Track Derby, Inc (WFTDI)
Salt Lake City, UT
11.2020 - Current
- Created board governance structure and expanded board membership
- Oversee insurance operations and revenue
- Build and approve organizational budget of over $1 million
- Created a strategic plan
- Lead CEO recruitment and supervision
- Oversee insurance company based in Canada and media company
Health Center Manager
Planned Parenthood
Louisville, KY
11.2016 - 07.2023
- Managed the daily operations of a health care facilities
- Carefully selected, developed, retained, and trained qualified staff.
- Actively maintained up-to-date knowledge of applicable state and Federal laws, regulations and health insurance policies.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Conducted monthly financial reviews to ensure finances were being properly allocated.
- Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
- Utilized data driven solutions to decrease visit time by 25 minutes and increase revenue to exceed monthly revenue goals
- Served on the LGBTQIA+ Workgroup assisting with affiliate-wide professional development and training
- Participated with a multi-disciplinary coalition to increase access to PrEP/nPep city-wide
Secretary, Board of Directors
Women's Flat Track Derby Association
Austin, TX
10.2018 - 11.2020
- Worked with consultant to optimize board operations
- Created systems to ensure 501c3 compliance
- Served on Executive Committee, External Communications Committee and Fundraising Committee
- Master of ceremonies for International Championships with an in-person and broadcast audience of approximately 10,000 people
- Participated in fundraising campaign in partnership with UN Women
- Worked with colleagues on organizational contingency plans for COVID-19
Assistant Health Center Manager
Planned Parenthood
Louisville, KY
06.2013 - 11.2016
- Created processes for efficient health center flow
- Supported Health Center Manager in managerial tasks
- Developed training systems and continuing education for affiliate staff.
- Participated on a Patient Retention Team to improve overall operations and service
Education
Communications
University of Louisville
Louisville, KY2006
Skills
- Group practice management
- Staff training, motivation and development
- Restructuring
- Problem resolution ability
- Policy development and implementation
- Organizational skills
- Exceptional interpersonal skills
- Proficient in EMR
- Private and Medicaid insurance plans
- Referral Management
- Workflow Management
- Budget Oversight
- Schedule Management
- Microsoft Word, Excel, PowerPoint and Outlook; QuickBooks;
- Service Quality Improvement
- Certified Notary Public
- Financial Management
- Project Management
- Business planning
- Operations management
- First Aid/CPR
- Cultural Awareness
Timeline
President, Board of Directors
Women's Flat Track Derby, Inc (WFTDI)
11.2020 - Current
Secretary, Board of Directors
Women's Flat Track Derby Association
10.2018 - 11.2020
Health Center Manager
Planned Parenthood
11.2016 - 07.2023
Assistant Health Center Manager
Planned Parenthood
06.2013 - 11.2016
Communications
University of Louisville