Jessica Carpenter
Homosassa,FL
Summary
Knowledgeable healthcare professional with an extensive background in retail management, pharmacy operations, and patient care. Successfully managed prescription processing, inventory control, and customer service in high-volume settings. Demonstrated expertise in medication dispensing and patient education, ensuring compliance with all regulatory standards.
Possesses versatile skills in people leadership, project management, problem-solving, and collaboration. Brings fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Nationally Licensed Pharmacy Technician
Walgreens Boots Alliance
06.2010 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Restocked automated medication dispensing equipment.
- Set up and modified patient profiles in Intercom+ to include current information such as medications and insurance details.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Processed over 400+ prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Supervised 4-7 pharmacy technicians and coordinated day-to-day assignments.
Store Manager
Walgreens Boots Alliance
12.2005 - 03.2024
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Associate Degree in Nursing - Nursing
Rasmussen University
Ocala, FL12.2024
Skills
- Immunization administration
- Customer relations
- Problem-solving skills
- Multitasking and organization
- Time Management
- Team leadership and coaching
- Pharmacy law compliance
- Maintaining records
- Confidentiality and HIPAA
- Outstanding communication skills
- Workflow optimization
- Staff management
Certification
- CPhT - Certified Pharmacy Technician- Since 2010- current
- Fl Board of Pharmacy Immunization License - Since 2021- current
- Food & Safety Manager License- Since 2018- Current
Timeline
Nationally Licensed Pharmacy Technician
Walgreens Boots Alliance
06.2010 - Current
Store Manager
Walgreens Boots Alliance
12.2005 - 03.2024
- CPhT - Certified Pharmacy Technician- Since 2010- current
- Fl Board of Pharmacy Immunization License - Since 2021- current
- Food & Safety Manager License- Since 2018- Current
Associate Degree in Nursing - Nursing
Rasmussen University
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