Jessica Carpenter
Orlando,KY
Summary
Effectively manage personnel and business operations to handle demanding customer service needs while maximizing customer service standards. Well-rounded leader with talent for supervising employees. Problem-solver with quick and effective solutions to any problem. Experienced and successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 5 years of progressive leadership experience.
Overview
8
8
years of professional experience
Work History
Food Service Coordinator
Christian Appalachian Project
Mt Vernon, KY
04.2018 - 05.2019
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Managed employees throughout preparation and service of 2 meals per day
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
- Helped general management develop prices based on inventory costs and portion sizes
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Purchased food and cultivated strong vendor relationships
- Oversaw food preparation and monitored safety protocols
General Clerk
SourceHOV LLC
Mt Vernon , KY
08.2013 - 06.2015
Manager
Mt Vernon IGA
Mt Vernon, KY
02.2011 - 06.2013
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Trained and guided team members to maintain high productivity and performance metrics
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Trained new employees in specific job requirements
- Maintained current knowledge of all facets of operations
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Prepared quotes for new products and services and composed budgets
- Demonstrated new products, procedures and techniques to employees
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Recorded inventory sales into organization's weekly income report
- Maximized performance by monitoring daily activities and mentoring team of 12 associates
- Hired, trained and mentored staff to maximize effectiveness
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Conducted monthly inventories of raw materials and components on work floor
- Cross-trained existing employees in order to maximize team performance
- Established and maintained positive work environment to enhance retention and productivity
- Evaluated employees’ strengths and assigned tasks based upon experience and training
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
Education
High School Diploma -
Rockcastle County High School
Mount Vernon, KY05.1988
Skills
- Scheduling
- Budgeting
- Recipes and menu planning
- Conflict resolution
- Kitchen staff coordination
- Recruitment
- Food plating and presentation
- Cost controls
- Kitchen equipment operation and maintenance
- Safe food handling
- Cleanliness
- Restocking and display setup
- Sales and marketing strategies
- Greeting and seating
- Interviewing
- Employee orientation
- Interior and exterior cleaning
- Performance monitoring
- Materials inspection
- Invoicing and shipping documentation
- Staff leadership and direction
- 10-Key data entry
- Event planning and execution
- Kitchen organization
- Document control
- Inventory control
- Portion control
- Multi-line phone systems
- Staff management
- Report writing and analysis
Timeline
Food Service Coordinator
Christian Appalachian Project
04.2018 - 05.2019
General Clerk
SourceHOV LLC
08.2013 - 06.2015
Manager
Mt Vernon IGA
02.2011 - 06.2013
High School Diploma -
Rockcastle County High School
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