Jessica Carpenter
Escondido,CA
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
14
14
years of professional experience
Work History
Receptionist
Lange Animal Hospital
Knoxville, TN
05.2025 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Front Office Reception
Animal Urgent Care
Escondido, CA
10.2022 - 04.2025
- Answer the phone, transfer calls, and take messages for the clinic
- Greet clients and assess patient stability
- Notify the appropriate person of the patient's arrival
- Ensure accurate and complete data and forms are collected for all patients
- Create and maintain patient charts, register new clients/patients, and update client/patient data on the computer
- Assist clients with questions regarding insurance
- Assist clients in applying for financial assistance, Care Credit and Scratchpad Loans
- Review and respond to clients questions in person, via phone, and patient portal systems
- Perform routine billing functions such as posting patient encounters, encouraging payment, taking payments, and generating end-of-day reports
- Review cash box receipts and reconcile cash boxes daily
Veterinary Assistant / Front Office Reception
Vetco Total Care
Vista, CA
02.2019 - 04.2025
- Welcome all patients and visitors by greeting them in person, answering inquiries and direct them through the registration process
- Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks
- Schedule patient appointments
- Adjust and update the schedule for cancellations, new patients, and recall appointments
- Notify the appropriate provider of all no-shows and cancellations
- Check in and discharge patients, assist clinical staff and close the office at the end of each shift
- Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets
- Maintain a neat and clean work environment and professional appearance
- Adhere to all relevant health and safety procedures
- Assist with patient care when needed
Veterinary Assistant
North Orange Veterinary
Fallbrook, CA
03.2020 - 10.2020
- Customer Service; acknowledge, smile and greet clients upon arrival/dismissal
- Respond to client questions and or concerns
- Answering Telephones
- Scheduling Appointments
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Assist with patient care
Veterinary Assistant
Mohnacky Animal Hospital
Vista, CA
07.2015 - 03.2019
- Greet each client in a pleasant and professional manner
- Screen calls, schedule appointments and referrals
- Take accurate, concise phone messages
- Enter complete patient demographics when making appointments
- Evaluate chart data to verify all information has been received, completed and signed
- Check in and check out clients
- Track patients in the reception area and communicate with clients as needed
- Proactively collect client payments
- Update product inventory weekly
- Always treat clients/patients with dignity and empathy
- Fulfill inventory orders
- As closer - run end of day reports & balance payment totals
- Distribute incoming reports and correspondence in patient charts
- Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately
- Assist other staff as needed
- Other duties assigned as deemed necessary by management
- Surgical assisting/anesthetic monitoring
- General patient care/treatments
Veterinary Assistant
Avocado Animal Hospital
Fallbrook, CA
07.2011 - 04.2015
- Welcome all clients and visitors by greeting them in person, answering inquiries and direct them through the registration process
- Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks
- Check in and discharge clients, assist clinical staff and close the office at the end of each shift
- Collect all client information, verify patient demographics, process payments, post patient balances
- Maintain a neat and clean work environment and professional appearance
- Adhere to all relevant health and safety procedures
- Assist in restraint and treatments
Education
Veterinary exam room nursing -
Mohnacky Onsite Classroom
Veterinary Assistant Program -
Animal Behavior College
Fallbrook, CASkills
- Multi-line telephone skills
- Document control
- Record preparation
- Verbal and written communication
- File organization
- Correspondence management
- Conflict management
- Appointment scheduling
- Guest relations
- Cash handling
- Supply management
Websites
Affiliations
- Running
- Kayaking
- Hiking
- Volunteering at a Museum
- Building wood art
References
References available upon request.
Timeline
Receptionist
Lange Animal Hospital
05.2025 - Current
Front Office Reception
Animal Urgent Care
10.2022 - 04.2025
Veterinary Assistant
North Orange Veterinary
03.2020 - 10.2020
Veterinary Assistant / Front Office Reception
Vetco Total Care
02.2019 - 04.2025
Veterinary Assistant
Mohnacky Animal Hospital
07.2015 - 03.2019
Veterinary Assistant
Avocado Animal Hospital
07.2011 - 04.2015
Veterinary exam room nursing -
Mohnacky Onsite Classroom
Veterinary Assistant Program -
Animal Behavior College
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