Jessica Carrera
Indianapolis,IN
Summary
Detail-oriented administrative team member well-versed in data entry, customer relations and recordkeeping. Familiar with accounts receivable and collections operations. Excellent multitasking and problem-solving abilities. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
7
7
years of professional experience
Work History
Billing Assistant
Roadtex
05.2023 - 06.2023
- Produced and mailed invoices, payment reminders and financial notices.
- Updated [Software] spreadsheets with tracking data.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Picker
Ht Hackney Co
06.2019 - 09.2021
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Sorted and organized items in designated areas for easy access.
- Worked fast to meet assigned daily picking quotas.
Customer Service Representative
Caito Foods
03.2016 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
GED -
Lawrence Central High School
Indianapolis, INSkills
- Signature Verification
- Benefits Verifications
- Excellent verbal and written communication skills
- Team & work collaboration
- Meeting preparation
- High social awareness
- Maintaining files
- Office administration
Languages
Spanish
Full Professional
English
Full Professional
Speak English & Spanish
English-Native/Bilingual
Spanish-Native/Bilingual
Timeline
Billing Assistant
Roadtex
05.2023 - 06.2023
Picker
Ht Hackney Co
06.2019 - 09.2021
Customer Service Representative
Caito Foods
03.2016 - 09.2018
GED -
Lawrence Central High School
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