Jessica Carrera
Houston,TX
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
4
4
years of professional experience
Work History
OWNER ONSTRUTION
CARRERA CONSTRUCTION s]SERVICE
HOUSTON, TX
02.2022 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Reviewed legal documents related to business operations.
- Served as a liaison between the organization and external stakeholders.
- Delegated work to staff, setting priorities and goals.
HR SERVICE CENTER SPECIALIST
UT at MD Anderson Cancer Center
HOUSTON, TX
09.2020 - Current
- Provided excellent customer service by responding to inquiries, resolving complaints and facilitating solutions.
- Maintained accurate records of customer interactions, transactions and comments.
- Performed daily administrative tasks such as data entry, filing and document management.
- Verified customer information to ensure accuracy of orders and services requested.
- Received incoming calls, emails and faxes in a professional manner.
- Assisted customers with product selection based on their needs and preferences.
- Processed orders for products or services accurately and promptly.
- Documented all customer interactions within the company database system.
- Researched customer complaints to identify the best resolution option available.
- Followed up with customers after resolving their issues to ensure satisfaction was achieved.
Education
High School Diploma -
John H Reagan
Houston05-2010
BBA - Business Administration
Houston Community College
Houston, TXSkills
- Labor Relations
- Marketing tactics
- Budget Administration
- KPI Management
- Regulatory Compliance
- Administrative Oversight
Timeline
OWNER ONSTRUTION
CARRERA CONSTRUCTION s]SERVICE
02.2022 - Current
HR SERVICE CENTER SPECIALIST
UT at MD Anderson Cancer Center
09.2020 - Current
High School Diploma -
John H Reagan
BBA - Business Administration
Houston Community College
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