Jessica Carrillo
Zebulon,NC
Summary
Dedicated professional with 22 years of experience in customer service and public interaction, offering a strong work ethic and a proactive attitude. Proficient in tools such as Open Dental, Practice Works, and Salesforce, ensuring efficiency and effectiveness in all tasks. Demonstrates exceptional coding skills, multitasking abilities, and a commitment to teamwork and leadership. Prepared to contribute valuable expertise in insurance verification, data entry, patient management, and financial options to enhance operational success.
Overview
22
22
years of professional experience
Work History
Administrator
Blue Cloud Pediatric Centers
04.2025 - Current
- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times.
- Managed medical records system, ensuring compliance with regulations and maintaining data integrity.
- Coordinated communication between healthcare providers, improving patient care continuity and collaboration.
- Developed training materials for new staff, fostering knowledge sharing and operational consistency.
- Improved communication as a team to render better outcomes for daily processes among different teams within the center.
- Successfully prepared my team to pass our AAAHC survey that was completed in June of 2025.
- Created standards that better aligned with expectations that were set with Blue Cloud.
- Coached my team with correct scheduling that we could accomplish the 7 by 4 for OR efficiency.
Front Desk/Office Manager
Cameron Village Dentistry
04.2023 - 02.2025
- With my experience at Cameron Village Dentistry, I gained a whole new understanding of a Holistic approach towards Dentistry, while maintaining the knowledge and implementation base from Tryon Family Dentistry. Responsibilities included, Treatment Planning, Coordinating, and Scheduling. Processing Claims, Handling AR, Payment Processing, and Submitting Statements to patients with the explanation from their EOB’s. Answer their questions in Treatment Care and Needs. Broaden my understanding of Products to help reach the optimized Oral Health Needs, and Handling HR. Check Patients in and Out. Explaining their cost towards treatment and collecting payments.
Front Desk/Office Manager
Tryon Family Dentistry
07.2020 - 03.2023
- During my time with Tryon Family Dentistry, I gained knowledge that help me grow in the dental field. This includes, but not limited to Treatment Planning, Insurance Verification, Inputting Insurance into Patient Charts, Customer Service to explain to patients about their benefits and how to maximize their insurance benefits, however be Proactive vs Reactive to their Oral Health and the benefits they gain by being proactive. Process Claims, Handling AR, and Payment Processing. Scheduling employees, processing payroll, and handling HR for the practice. I became well versed in Implantology, Cerec and Lab Crowns, Onlays and Inlays, All on 4 Dentures, Fillings, Recalls, and More. Scheduling was a top priority, so recalls and ensuring patients were schedule for continuous treatment was essential for the business to thrive. I also became extremely versed in Care Credit and Proceed Financing.
Reimbursement Specialist
Mako Medical Laboratories
10.2017 - 03.2020
- Over the course of the last 2.5 years, I have learned how Laboratory billing is an essential part of the medical world. I am proficient with Apollo and Telcor. I am able to explain insurance to patients who have never understood their bill. I am able to use my over a decade of knowledge with insurance to find coverages that were given at the time of service to a collector. This allowed me to be able to gross over millions of dollars alone for Mako in the year 2018. I am able to handle stressful situations with ease and composure. I am capable of collecting payments over the phone. I gained experience with researching denials, which allowed me to be able to identify the error; whether it be from coding, demographics, and/or insurance related. This knowledge allowed me to correct the claims and resubmit claims for reimbursement.
Patient Access Specialist
Carilion Tazewell Community Hospital
12.2008 - 10.2017
- Through my years of employment with Carilion Tazewell Community Hospital, I have gained the knowledge on how to properly function in a stressful work environment, displaying the resource I have gained to show that I am capable of upholding HIPAA and The Joint Commission National Standards. I am highly proficient with EPIC's electronic medical records, I have experience with medical records, putting together the necessary information required for authorizations and Pre-certification for procedures, scheduling and admissions into our facility. I do have experience with medical billing and coding, plus have always displayed advance financial stewardship. Was also a trainer for new hires with EPIC and assisted other departments with their processes for their part of operating EPIC based on their department’s needs. Experience with pediatric and special needs dentistry with sedation. Insurance verification and understanding of EOBs.
Server/Trainer/Key Hourly Manager
TGIFridays
04.2004 - 12.2008
- During my four years of employment with TGIFridays I learned suggestive selling, excellent customer service, and how to selectively communicate with our guest to customize my service to their needs. I was rated one of the best trainers for teaching the cores and values of TGIFridays to our new hires. I was given the opportunity to display my leadership skills, by setting an example for all of our store's employees.
Education
Associates in Health Information Management - Health Information Management
American National University
Roanoke, VA06-2017
Diploma in Medical Billing and Coding - Medical Billing and Coding
American National University
Princeton, WV06-2016
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Change Management
- Team Communication
- Leadership Management
- Effective Communicator
- Facility Maintenance
Languages
English
Native or Bilingual
Timeline
Administrator
Blue Cloud Pediatric Centers
04.2025 - Current
Front Desk/Office Manager
Cameron Village Dentistry
04.2023 - 02.2025
Front Desk/Office Manager
Tryon Family Dentistry
07.2020 - 03.2023
Reimbursement Specialist
Mako Medical Laboratories
10.2017 - 03.2020
Patient Access Specialist
Carilion Tazewell Community Hospital
12.2008 - 10.2017
Server/Trainer/Key Hourly Manager
TGIFridays
04.2004 - 12.2008
Diploma in Medical Billing and Coding - Medical Billing and Coding
American National University
Associates in Health Information Management - Health Information Management
American National University
AWARDS
Who's Who among Students in American Universities and Colleges Award June 2016, Dean’s List Award (7 times)-February 2015-June 2017
Communication
I have been described as a natural born leader, who can micro-manage stressful situations very eloquently with grace and professionalism. I feel very comfortable with speaking with upper management down to my fellow co-workers about more effective ways to run a smoother operation of business. Additionally, my years of customer service experience have helped me to not only be a great speaker, but also a better listener for my audience.
ADDITIONAL INFORMATION
I have extensive skills with verifying insurances, data entry, ordering supplies, patient check in and check out, collecting of co-pays, posting payments, a thoroughly comfortable with explaining financial options, insurance verifications, insurance breakdowns and scheduling. I am able to handle the daily functions of a medical office work environment, while upholding HIPAA regulations. I can manage a switch board, multi-functioning Fax/copying machine, and any other widely used office equipment to perform the required functions to operate a smooth office environment. Well versed with Salesforce, Shareables, Open Dental, Availity, One-source, Zirmed, Navinet, Blue E, UMR, Humana, United Concordia, Wv Medicaid , Va Medicaid, Nc Medicaid, Oh Medicaid, Ky Medicaid, and also Dentrix.