Jessica Carson

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Collaborated with interdisciplinary teams to create comprehensive care plans for patients.
• Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
• Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
• Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
• Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
• Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
• Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
• Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
• Identified department issues to recommend corrective actions.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Implemented interdisciplinary rounding practices to streamline communication among healthcare providers involved in patient care.
• Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
• Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
• Planned and assigned workload to nursing staff to direct patient care.
• Collaborated with interdisciplinary teams to develop and execute strategic care plans.
• Monitored compliance with regulatory standards, ensuring adherence to best practices in nursing.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Performed rounds to observe care and interview staff, residents, and families.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
• Facilitated continuing education and training programs to drive staff competency and professional development.
• Evaluated patient care services, recommending changes that improved service delivery and satisfaction levels.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Passionate about learning and committed to continual improvement.
• Proven ability to learn quickly and adapt to new situations.

• Reviewed and processed enrollment applications, ensuring compliance with institutional policies.
• Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
• Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
• Communicated effectively via telephone, email, and in person with prospective customers.
• Streamlined the enrollment process for increased efficiency and enhanced user experience.
• Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
• Optimized digital enrollment platforms for ease of use, resulting in higher application completion rates.
• Conducted thorough eligibility assessments to ensure compliance with program requirements.
• Improved data accuracy, meticulously maintaining and updating applicant records.
• Educated clients on insurance policies and procedures.
• Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.

• Managed daily operations to ensure high-quality care for residents.
• Coordinated staff schedules to optimize coverage and enhance resident support.
• Developed and implemented programs promoting resident engagement and well-being.
• Oversaw compliance with safety regulations and quality standards in caregiving.
• Trained new staff on best practices in resident care and operational procedures.
• Fostered a positive environment through effective communication with residents and families.
• Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
• Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
• Streamlined processes to improve efficiency in facility management tasks.
• Collaborated with healthcare providers to address resident needs effectively.
• Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
• Monitored direct care activities for optimal patient protections and infection control standards.
• Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
• Ensured compliance with state regulations through meticulous record-keeping and timely submission of required documentation.
• Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
• Enhanced resident satisfaction by implementing personalized care plans and coordinating daily activities.
• Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
• Increased family involvement in care plans by organizing events and providing regular updates on resident progress.
• Reduced employee turnover with targeted recruitment strategies and comprehensive onboarding processes.
• Developed marketing materials to increase community awareness of the home''s offerings, resulting in higher occupancy rates.
• Assisted residents with daily hygiene and living tasks.
• Improved communication between team members by holding regular meetings and fostering an open-door policy.
• Adapted quickly to changing circumstances within the home, such as staffing shortages or emergent health concerns, taking prompt action to rectify issues when they arose.
• Created a culture of respect by actively listening to feedback from both employees and residents, making necessary adjustments as needed.

Assisted with patient intake, vitals, EMR updates, and minor surgeries.

Scheduled appointments, test, and surgeries while maintaining physicians schedule.

• Assisted patients with daily living activities, promoting comfort and dignity.
• Monitored vital signs, documenting changes in patient conditions accurately.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Trained new nursing assistants on best practices and facility protocols effectively.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
• Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
• Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

• Provided direct patient care, ensuring comfort and safety throughout treatment processes.
• Monitored vital signs and reported changes to nursing staff for timely interventions.
• Streamlined documentation processes, improving accuracy and accessibility of patient records.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
• Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
• Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
• Assisted nursing staff with medical procedures to support patient care plans.
• Streamlined patient check-in process, enhancing efficiency of care delivery.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Helped patients complete range of motion exercises to prevent loss of function during care.

• Facilitated crisis intervention strategies to support youth in distress.
• Implemented behavior management techniques to enhance positive interactions.
• Coordinated group activities promoting teamwork, social skills, and personal development.
• Trained staff on trauma-informed care principles and best practices in youth support.
• Assisted young people in setting achievable goals, promoting personal growth and development.
• Coordinated closely with mental health professionals to ensure comprehensive care plans were developed for clients requiring additional support services outside of the program scope.
• Facilitated conflict resolution among peer groups, strengthening social bonds within the community.
• Developed life skills workshops to empower young people with essential tools for independent living.
• Supported academic success through one-on-one tutoring sessions and group study initiatives focused on individual learning styles.
• Acted as a positive role model for young people by consistently demonstrating empathy, respect, and genuineness in all interactions.
• Provided crisis intervention services during critical incidents or emergencies involving program participants or their families.
• Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
• Encouraged youth clients to develop own activities and leadership skills through group discussions.
• Supported and mentored students in developing skills to become successful in community.
• Facilitated youth development and leadership programs for young people from diverse backgrounds.
• Supported individuals dealing with mental health and emotional issues.
• Determined clients' risk of self-harm or other dangerous behaviors.
• Supervised meetings with family members to help create support system for clients.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.