Summary
Overview
Work History
Education
Skills
Websites
References
Accomplishments
Certification
References
Work Availability
Quote
Timeline
OfficeManager
Jessica Carter

Jessica Carter

Customer Service
Montgomery,AL

Summary

I aim to work for a company with great values that exude morality and integrity. I also aspire to work for a company where I can use my training, learning, and experience to help the company excel. I require room to grow with said company and not stagnate in one position for years. Demonstrative Eligibility Specialist proudly offering a year of experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate, and respectful. Promoting issue resolution expertise in fast-paced environments. Demonstrative Eligibility Specialist proudly offering a year of experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate, and respectful. Promoting issue resolution expertise in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Special Population OP/Eligibility Specialist

Everise Inc.
Remote United States
09.2022 - Current
  • Verify Medicare and Medicaid eligibility and status for brokers concerning their members
  • In verifying members, I check Medicare for part A and B effective dates, current plans, future plans, and previous plans, along with extra help and if the election code has been used
  • I check the status, MSP levels, and eligible plans for Medicaid
  • I also fluently navigate between two screens accessing Marx, Change Healthcare, Salesforce, Workday, Citrix, Centene applications, and others.

Technical Support Agent

SSG (Special Support Group)
Remote United States
09.2021 - 04.2022
  • Worked directly with the customer
  • If the customer had any billing, subscription, technical, or primary application concerns, I could assist them with EVERYTHING
  • Compassion and empathy were the most crucial key while dealing with members
  • Retention was also a part of trying to keep the customer happy as best as possible.

Medical Assistant; Patient Registration

Our Med
Chantilly Pkwy Montgomery, AL
10.2018 - 12.2019
  • Greet patients warmly, take patients’ general information and insurance information, verify insurance and take payments if necessary, put the patient chart up so they can be called back, handle referrals for patients and call-in prescriptions, call patients the next day to see if they had improved or worsened, take care of patients' chief concerns, take vital signs, check patient prescriptions to make sure everything is up to date, take blood draws and administer injections and birth control.

Education

Bachelor of Arts - Emergency Management For Homeland Security

University of Arizona Global College
07.2027

Medical Assistant/ Phlebotomy -

Virginia College of Montgomery
01.2015

Business Academy -

Sidney Lanier High School
01.2005

Skills

  • I genuinely LOVE working in customer service in all aspects I have been a customer all my life, and I know how I want to be treated, so I go above and beyond for every customer, consumer, and member I encounter I’m huge on compassion and empathy It’s free; it doesn’t cost anything Also, you never know what your consumer is going through
  • Documentation and Paperwork
  • Knowledgeable and proficient in Change Healthcare, Centene Workbench, CMS Enterprise, NextGen, Workday, Wipro, Passport and several other applications
  • Appointment Scheduling
  • Record Keeping
  • Eligibility Determination
  • Payment Collection
  • Referral Coordination
  • Effective Communication Skills
  • Telephone Etiquette
  • Guest satisfaction specialist

References

Available upon request.

Accomplishments

  • I earn high-performance awards and incentives monthly with my current employer.
  • I also maintain a 3.8 GPA at UAGC

Certification

  • While pursuing my career in Medical Assistant and Phlebotomy, I obtained certification with CMA for both.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Special Population OP/Eligibility Specialist

Everise Inc.
09.2022 - Current

Technical Support Agent

SSG (Special Support Group)
09.2021 - 04.2022

Medical Assistant; Patient Registration

Our Med
10.2018 - 12.2019

Bachelor of Arts - Emergency Management For Homeland Security

University of Arizona Global College

Medical Assistant/ Phlebotomy -

Virginia College of Montgomery

Business Academy -

Sidney Lanier High School

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