Jessica Carter
Pearl,MS
Summary
Highly-organized Housekeeper Manager with relevant experience in managing household tasks and supervising cleaning staff. Skilled in ensuring cleanliness standards, developing efficient cleaning routines, and handling customer complaints effectively. Previous roles demonstrate strong leadership skills, ability to motivate team members, and commitment to maintaining a clean and healthy environment. Have made significant impact in prior work by improving operational efficiency and guest satisfaction levels through proactive management practices.
Overview
10
10
years of professional experience
Work History
Housekeeper Manager
Springhill Suites By Marriott
Ridgeland, MS
09.2017 - Current
- Managed housekeeping staff and assigned tasks to ensure efficient operations of the department.
- Monitored and evaluated performance of housekeeping staff, providing feedback and guidance as needed.
- Developed training materials for new hires, ensuring they were properly trained on their duties and responsibilities.
- Ensured that all safety protocols were followed in order to protect employees from potential hazards.
Cashier Team Lead
Wendys Fast Food
Madison, MS
02.2015 - 08.2017
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Education
Associate of Arts - Social Work
Holmes Community College
Goodman, MS05-2024
High School Diploma -
Yazoo County High
Yazoo City, MS05-2012
Social Work
Jackson State University
Jackson, MSSkills
- Strong leadership
- Workload prioritization
- Health and safety compliance
- Task assignment
- Staff evaluations
- Cleaning practices
Affiliations
- Social Work Association
- Mississippi Black Women's RoundTable
Timeline
Housekeeper Manager
Springhill Suites By Marriott
09.2017 - Current
Cashier Team Lead
Wendys Fast Food
02.2015 - 08.2017
Associate of Arts - Social Work
Holmes Community College
High School Diploma -
Yazoo County High
Social Work
Jackson State University
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