Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
I received the 2019 UMW Missionary of the Year Award. 2020 Laity Award Member
AdministrativeAssistant

Jessica Casey

Erwin,TN

Summary

Administrative Assistant with a proven track record at Centenary United Methodist Church, excelling in customer service and office administration. Enhanced workflow efficiency through process improvements and optimized scheduling for senior leadership. Skilled in data entry and fostering strong relationships, contributing to a collaborative and productive work environment.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Centenary United Methodist Church
09.2018 - Current
  • Coordinated office operations, ensuring adherence to organizational policies and procedures.
  • Managed scheduling for executive meetings, optimizing time utilization and resource allocation.
  • Streamlined communication between departments, improving collaboration and workflow efficiency.
  • Maintained inventory of office supplies, reducing costs through effective vendor negotiations.
  • Led initiatives to improve office environment, fostering a productive workplace culture.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.

Housekeeper

Self Employed
01.2011 - 01.2018
  • Implemented inventory management for cleaning supplies, ensuring availability and organization.
  • Conducted regular inspections to ensure adherence to health and safety regulations.
  • Resolved client inquiries regarding housekeeping services, enhancing customer satisfaction.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Administrative Assistant

Dr. Diane Campbell
06.2006 - 09.2007
  • Managed patient scheduling and appointment coordination to optimize clinic workflow
  • Processed insurance claims and verified patient eligibility for efficient billing operations
  • Maintained accurate medical records and ensured compliance with HIPAA regulations
  • Assisted in training new administrative staff to enhance team productivity
  • Developed and implemented office procedures that improved patient check-in efficiency
  • Monitored inventory of medical supplies, ensuring timely replenishment for operational readiness
  • Conducted regular audits of patient files to ensure data accuracy and integrity
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Generated reports and logged patient information for reliable records.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Verified insurance coverage to prepare for upcoming patient appointments.

Education

High School Diploma -

Unicoi County High School
Erwin, TN
05-2006

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • Billing and invoicing
  • Document scanning
  • Confidentiality handling
  • Payroll
  • Event planning
  • Human resources

Accomplishments

  • Advanced from Children's Leader to Administrative Assistant within 4 years. My congregation noticed I had a heart for helping others and a knack for creating events.
  • Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Responded to several customer inquiries each day at both jobs.
  • Started a clothing closet and food ministry for those in need.
  • United Methodist Women "Missionary of the year" in 2019
  • Earned "Laity Leadership" in 2020.

Languages

English

Timeline

Administrative Assistant

Centenary United Methodist Church
09.2018 - Current

Housekeeper

Self Employed
01.2011 - 01.2018

Administrative Assistant

Dr. Diane Campbell
06.2006 - 09.2007

High School Diploma -

Unicoi County High School

I received the 2019 UMW Missionary of the Year Award. 2020 Laity Award Member

In 2019 I started a clothing closet and food ministry. Due to Covid we weren't allowed to have people come in to the church, so I began taking bags of items to those in need. The UMW recognized my efforts and awarded me Missionary of the year. 

In 2020 our church closed due to the rising numbers of covid cases. I researched ways to help members stay involved. We began Bible Studies, prayer meeting and scheduled times to check on each other through zoom calls and weekly scheduled phone calls. The Laity Award says "For accepting the challenge and leading the way" for doing online services, delivering items to  members of the congregation and receiving $95,000 for the payroll protection plan. 

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Jessica Casey