Jessica Casper
Operations Support Clerk
Waco,TX
Summary
A dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Operations Support Clerk
Federal Probation
04.2019 - Current
- Perform receptionist duties by greeting visitors/callers in person and by telephone, answering routine questions, provide assistance as authorized, and direct visitors/callers to appropriate person or department.
- Route duty calls to duty officers, and other general office duties.
- Building Pre-Plea files for Pre-sentence Report writers.
- Managed and average of 25 pre-plea request every month.
- Inform persons under supervision on procedures for completing appropriate forms and authorizations.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Perform data entry with accuracy and timeliness, conduct records research and retrieval via telephone or mail to obtain required documentation, open and close supervision case records, utilize case tracking programs, perform various file management tasks, maintain confidentiality of records, assist officers in responding to collateral requests for information, maintain record keeping of various logs and data.
- Operates local/state law enforcement information retrieval system and Criminal Justice Information System (CJIS) terminals to obtain criminal history information and route information to appropriate recipients.
- Electronically submits appropriate documents to Bureau of Prisons and Sentencing Commission, at direction of probation officers.
- Opens, closes, research, and updates information into computerized records, including Probation Automated Case Tracking Systems (PACTS). Retrieves information from databases and generates periodic reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created, prepared, and delivered reports to various departments.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Performs other support related duties as assigned.
- Proven ability to learn quickly and adapt to new situations.
Emergency Communications Operator
Robinson Police Department
04.2006 - 04.2019
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel
- Assisted callers in emergency situations with appropriate information and support.
- Read system maps and caller information, and documented details in system.
- Maintained focus while working in high level stress situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Run and maintain confidential information.
- Assist with walk-in citizens.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy
- Enter data into Texas Crime Information Center.
- Average dispatched calls per shift exceeded 20.
- Received two Life Saving awards.
- New Hire Dispatch training coordinator.
- Provided on-the-job training and coaching to develop new dispatchers.
Education
Associate of Applied Science - Criminal Justice
McLennan Community College
Waco, TX 01.2023 - Current
High School Diploma -
Tarkington High School
Tarkington, Tx05.2001
Skills
- Information Confidentiality
- Clerical Support
- Administrative Support
- Customer Service
- Critical Thinking
- Time Management
- Government Forms
- File Documents
- Records Management Software
Timeline
Operations Support Clerk
Federal Probation
04.2019 - Current
Emergency Communications Operator
Robinson Police Department
04.2006 - 04.2019
Associate of Applied Science - Criminal Justice
McLennan Community College
High School Diploma -
Tarkington High School
Similar Profiles
Grace MartinezGrace Martinez
Administrative Assistant to U.S Probation Officer at United States Federal Probation DepartmentAdministrative Assistant to U.S Probation Officer at United States Federal Probation Department
Octavio MagañaOctavio Magaña
Supervisory U.S. Probation Officer at U.S. Courts / Federal ProbationSupervisory U.S. Probation Officer at U.S. Courts / Federal Probation
Calli WilliamsCalli Williams
Student Worker at United States Federal ProbationStudent Worker at United States Federal Probation