Jessica Castaneda
Moreno Valley,CA
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed at Walmart and McDonald's. Excelled in team leadership and store organization, significantly reducing shoplifting incidents and enhancing team efficiency through effective training. Skilled in fostering a friendly and helpful shopping environment, demonstrating exceptional time management and team contribution. As I once was a CNA and became licensed for Vocational Nursing, my nursing career has become on a hold. I am a mom of twin boys and a wife of a soon to be physical therapist, as in love as I am with my boys I am seeking a different opportunity at the moment. I am open for anything.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Front End Associate
Walmart
04.2022 - 02.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join the walmart app.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
CNA
Presbyterian Hospital
Whittier, CA
11.2021 - 02.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Crew Trainer
Mcdonalds
04.2020 - 08.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
Education
Nursing
American Career College
Anaheim05.2023
Skills
- Customer Service
- Time Management
- Team contribution
- Friendly and Helpful
- Cash Handling
- Store Organization
- Cash Register Operation
- Team Leadership
Certification
Food Handlers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front End Associate
Walmart
04.2022 - 02.2024
CNA
Presbyterian Hospital
11.2021 - 02.2023
Crew Trainer
Mcdonalds
04.2020 - 08.2022
Nursing
American Career College