Jessica Castillo
Phoenix,AZ
Summary
Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Overview
9
9
years of professional experience
Work History
Extended Day Aide
10.2023 - Current
- Maintained child safety with proper supervision during various activities.
- Monitored and maintained cleanliness and safety to meet program regulations.
- Enforced rules and guidelines by setting clear, concise and enforceable limits.
- Remained in constant communication with parents to update on child progress.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Planned and implemented crafts and other activities to spark interest and enhance development.
Loan Closer
01.2019 - 07.2022
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Maintain a pipeline of 80+ customers
- Build and maintain relationships with brokers, title companies, and attorneys to ensure loan documents are accurate and closed in a timely manner
- Coordinate wire transfers with title companies
- Confirm payment details and history to verify the amount due
- esponsible for sending out the initial closing disclosures to initiate the 3 day waiting period
- Compile and prepare mortgage loan closing instruction documents upon review of approved mortgage loans to determine conditions that must be met prior to drawing documents and/or prior to funding
- Problem solving and resolving issues that arise during the closing process
- Prepare documents for Texas attorney review and approval before closing.
Mortgage Closer
08.2018 - 01.2019
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Communicate with the broker and Title/Escrow on balancing CD to make sure the borrowers are meeting their minimum investment if required
- Verified borrower assets
- Confirmed payment details and history to verify the amount due
- Prepared and communicated all loan documents for closing in a timely manner.
Loan Closer Funder
08.2016 - 05.2018
- Reviewed loan files to determine if all prior funding conditions had been satisfied, loan documents accurately executed, and requested additional funding requirements as needed
- Organized quick and effective loan workflow by working closely with coworkers.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Delivered excellent customer service by identifying needs and recommending custom solutions.
- Handled pipeline of active deals in closing stage.
- Partnered with advisors and other parties to collect information to satisfy closing conditions.
- Read and interpreted loan and legal documentation.
- Reviewed loan applications and supporting documentation for completeness and compliance.
- Scheduled loans with attorneys to close within expiration dates.
- Prepared and audited loan file documents for long-term file maintenance.
Loan Closer Funder
07.2014 - 08.2016
- Reviewed loan files to determine if all prior funding conditions had been satisfied, loan documents accurately executed, and requested additional funding requirements as needed
- Organized quick and effective loan workflow by working closely with coworkers.
Education
High School Diploma -
Independence High School
Glendale, AZSkills
- Activities Planning
- Excellent computer skills
- Detail-oriented
- Multitasking
- Critical thinking
- Training & Development
- Flexible & Adaptable
- Microsoft Office
- Teamwork
- Verbal and Written Communication
- Funds Disbursement Application
- Time Management
- Customer Communication
- Closing Documentation
- Information Verification
- Employment Verification
- Insurance Forms
- Customer Service
- Mortgage Closing Scheduling
- Loan Funding
Timeline
Extended Day Aide
10.2023 - Current
Loan Closer
01.2019 - 07.2022
Mortgage Closer
08.2018 - 01.2019
Loan Closer Funder
08.2016 - 05.2018
Loan Closer Funder
07.2014 - 08.2016
High School Diploma -
Independence High School