Jessica Castillo
Houston,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Order Entry Specialist
Mexcor International Wine & Spirits
04.2017 - 11.2023
- Coordinated with warehouse personnel to ensure timely delivery of products to customers.
- Verified product availability, pricing, and shipping information prior to order entry.
- Communicated effectively with internal staff members, external suppliers, and customers via phone, email, or other methods.
- Maintained accurate records of all orders entered into the system.
- Performed data entry tasks accurately and efficiently utilizing computerized systems.
- Informed customers of shipping dates and tracking and order information.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Traced missing material and shipments through vendor and customer communications.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Answered customers' questions about products, prices, and availability.
- Researched discrepancies between customer purchase orders and invoices.
Office Billing Clerk/Data Entry
Piping & Pressure Vessels
01.2012 - 03.2017
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Verified customer information, such as shipping address and payment method.
- Performed data entry tasks related to product shipments and tracking numbers.
- Automated document flow, accurately maintaining order tracking in database.
- Responded to emails and phone calls from customers regarding order inquiries.
- Compiled weekly reports on total number of orders received, processed, cancelled.
- Maintained accurate records of order status changes in database.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
Education
Certification in Medical Office/Billing & Coding -
San Jacinto College at Central Campus
05.2017
Certification in Medical Office/Microsoft Application & Administrative/Computer Job Skills -
San Jacinto College at Central Campus
12.2016
Certification in Medical Assistant -
Texas School of Business at Southwest Campus
02.2001
Skills
- Customer Service
- Order Entry
- Deadline-Oriented
- Schedule Coordination
- File Organization
- Paperwork Processing
- Staff Training
- Courteous Demeanor
- Order Fulfillment
- Positive and Professional
- Problem-Solving Abilities
- Safety Practices
Affiliations
- Feed Homeless Individuals
Languages
Spanish
Professional
Timeline
Order Entry Specialist
Mexcor International Wine & Spirits
04.2017 - 11.2023
Office Billing Clerk/Data Entry
Piping & Pressure Vessels
01.2012 - 03.2017
Certification in Medical Office/Billing & Coding -
San Jacinto College at Central Campus
Certification in Medical Office/Microsoft Application & Administrative/Computer Job Skills -
San Jacinto College at Central Campus
Certification in Medical Assistant -
Texas School of Business at Southwest Campus
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