Jessica Castillo
Fresno,CA
Summary
Friendly and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and as part of team. Works well in fast-paced, high-volume environment. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IAII
Clovis Unified School District
09.2024 - Current
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
Cashier
McDonald's Restaurant
12.2020 - 09.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Activities Coordinator
cedar brook memory care
01.2023 - 05.2023
- Implemented comprehensive activity program to correspond with needs and interests of participants.
- Created unique themes and fun and educational activities for residents
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Interacted with patients and families by addressing questions and concerns.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
Waitress / Cashier
Colorado Grill
07.2020 - 12.2020
- Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
- Worked closely with kitchen crew to foster accuracy and efficiency
- Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
- Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
- Observed all safety and sanitation requirements for food preparation and handling
- Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods
- Reported dining room or kitchen safety hazards and made sure timely resolutions were reached
- Fostered fun atmosphere and family-style work environment
- Entered orders, delivered food and beverages, and processed payments
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Used POS system to accurately input orders and process payments
- Took orders, made drinks, and cleaned tables after the guests' departures
- JR
- Greeted all guests with smile and friendly greeting
- Upheld high sanitation and safety standards while delivering and serving food
- Cleaned and reset tables quickly between each customer group
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Answered phones and took phone orders for customer pick up or delivery
- Restocked stations regularly to help team stay efficient and meet customers' needs.
Pizza Maker / Pizza Deliver
The Curry Pizza Company
11.2019 - 08.2020
- Batch-prepped new dough each morning to achieve proper rising for daily production
- Completed side work, opening tasks, and closing requirements each day to keep restaurant clean and efficient
- Prepared common and specialty pizzas correctly to match customer expectations
- Processed incoming customer orders with POS display to build accurate pies
- Received incoming supply shipments, restocked shelves, and rotated products to minimize waste
- Adhered to safe storage procedures for full protection from food-borne illnesses and spoilage
- Used correct baking times and procedures to create tasty pizzas and keep customers coming back for more
- Cooked exact number of items ordered by each customer, working on several different orders simultaneously
- Operated large-volume cooking equipment, such as grills, deep-fat fryers, and griddles
- Served food and drink items to customers eating in the restaurant or collecting to-go items
- Consistently cleaned, organized and sanitized food stations, equipment and utensils to protect customers from the risk of infection
- Cleaned and organized all kitchen workstations and storage areas before and after cooking
- Washed, cut and stored ingredients at the beginning of each shift to be ready for expected customer loads
- Delivered pizzas to costumers on or before promised time
Home Care Provider
I.H.S.S
08.2009 - 01.2019
- Helped clients meet personal obligations and maintain medical care by accompanying on appointments
- Prepared meals, cleaned homes, and managed laundry to maintain healthy domestic standards
- Handled activities of daily living (ADL) in full or part to support clients' needs
- Monitored patients' blood sugar as part of diabetic care and intervened in critical
- Jun 2009 situations
- Offered emotions, social, and personal support with help individuals with varying diagnoses live full lives
- Completed routine catheter care for optimal client health
- Held friendly conversations with clients to offer companionship and emotional support
- Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements
- Supported patient health and mobility by guiding through range of motion movements and exercises
- Bathed, groomed, dressed, and fed patients and provided emotional and psychological support
- Wrote reports and documented patient conditions, vital signs, and medication intake
- Helped patients with exercising, walking, and mobility in and out of beds.
Cashier
Fastrip
04.2012 - 07.2015
- Assisted customers with locating items, answering questions and providing direction and service
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Returned non-purchased products to shelves and performed general merchandising functions
- Collected payment for customer purchases
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Bagged and packaged customer orders and purchases
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Greeted all customers and provided prompt and friendly service
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Solved complaints by customers and issued credits for returned merchandise
- Processed cash register transactions by inputting product costs and giving back change.
Education
No Degree - Child Development
National University
San Diego, CA10-2026
Skills
- Cashier assistance:
- Cleaning and sanitation oversight
- Monitor vital signs Housekeeping
- Customer service Payment handling
- Pizza baking Prepare food batches
- Calm Under Pressure
- Computer Skills
- Parent communication
- Activity implementation
- Friendly and outgoing
- Calm and patient demeanor
- Social support
- Student supervision
- Behavior improvements
- Educational games
Accomplishments
- first aid and cpr
- food handlers
- OHASA
- passed standard T.A.B.E test perfect score
- passed Nursing LVN T.A.B.E test perfect score
- mandated reporter
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
- No child left behind
Timeline
IAII
Clovis Unified School District
09.2024 - Current
Activities Coordinator
cedar brook memory care
01.2023 - 05.2023
Cashier
McDonald's Restaurant
12.2020 - 09.2024
Waitress / Cashier
Colorado Grill
07.2020 - 12.2020
Pizza Maker / Pizza Deliver
The Curry Pizza Company
11.2019 - 08.2020
Cashier
Fastrip
04.2012 - 07.2015
Home Care Provider
I.H.S.S
08.2009 - 01.2019
- First Aid, CPR, and AED Certification - American Red Cross.
- No child left behind
No Degree - Child Development
National University
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