Jessica Castillo
Houston,TX
Summary
Dedicated, detail-oriented professional with a passion for utilizing time management and organizational skills in diverse work settings. Committed to delivering top-notch customer service and support to ensure client satisfaction. Skilled in implementing customer service best practices and skilled at finding innovative solutions to meet customer requirements efficiently.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Emerson Automation Solutions
03.2024 - Current
- Proficient in Flex, Oracle/Betsy, Webex, Teams, Oasis, Quote Tool, Supplier Inventory Tool and Outlook.
- In charge of answering first initial general email questions from clients about the progress of their sales orders.
- Responsible in sending a follow-up email to the CSA designated to the customer's order.
- Use Oracle to create POs that management have requested.
- Work closely with managers in resolving any open POs requiring cancellations and/or extensions in Oracle.
- Follow-up with Vendors in requesting missing invoices to match PO's generated for payment.
- Receive correspondence from managers on PO follow-up.
- Use Oracle to create POs that management have requested.
- Enter description, price, need by date and additional information into PO.
- Handle initial PO approvals and email generated PO to manager for secondary approvals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Produced work orders, pegging reports, and sales order POs for CSAs.
- Enter the vendor details, work order, PO number, and pegging report into an Excel spreadsheet.
- Enter the vendor details, work order created, PO number, and pegging report into the production tracker.
- Check in with vendors regarding the status of orders and POs, and ask for order confirmation or order acknowledgement.
- Create monthly flyer for birthdays and anniversaries.
- In charge of conducting the monthly office inspection and reporting the results to management.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail and visitor inquiries.
- Developed working relationship with vendors to ensure timely delivery of merchandise by following up on order status.
- Supported CSA department with scanning job packs and transfer into Teams folder.
Order Entry Specialist/Customer Service
Mexcor International Wine & Spirits
04.2017 - 11.2023
- Coordinated with warehouse personnel to ensure timely delivery of products to customers.
- Verified product availability, pricing, and shipping information prior to order entry.
- Communicated effectively with internal staff members, external suppliers, and customers via phone, email, or other methods.
- Maintained accurate records of all orders entered into the system.
- Performed data entry tasks accurately and efficiently utilizing computerized systems.
- Informed customers of shipping dates and tracking and order information.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Traced missing material and shipments through vendor and customer communications.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Answered customers' questions about products, prices, and availability.
- Researched discrepancies between customer purchase orders and invoices.
- Exceeded performance targets consistently through diligent work ethic and commitment to delivering excellent results on each task undertaken.
Office Billing Clerk/Data Entry
Piping & Pressure Vessels
01.2012 - 03.2017
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Verified customer information, such as shipping address and payment method.
- Performed data entry tasks related to product shipments and tracking numbers.
- Automated document flow, accurately maintaining order tracking in database.
- Responded to emails and phone calls from customers regarding order inquiries.
- Compiled weekly reports on total number of orders received, processed, cancelled.
- Maintained accurate records of order status changes in database.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
Education
San Jacinto College
Pasadena, TX2008
Skills
- Customer Service
- Deadline-Oriented
- Professional telephone demeanor
- Courteous Demeanor
- Order Fulfillment
- Positive and Professional
- Problem-Solving Abilities
- Safety Practices
- Customer service
- Data entry
- Relationship building
- Client relations
- Follow-up skills
- Clerical support
Timeline
Customer Service Representative
Emerson Automation Solutions
03.2024 - Current
Order Entry Specialist/Customer Service
Mexcor International Wine & Spirits
04.2017 - 11.2023
Office Billing Clerk/Data Entry
Piping & Pressure Vessels
01.2012 - 03.2017
San Jacinto College
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