Jessica Castle
Chester,SC
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Specialist
Travelcamp
05.2023 - Current
- Continually expanded knowledge of RVs/ Motorhomes product line.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Researched product's technical specifications and accurately communicated information.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Logged phone numbers and email addresses to contact customers for follow-ups.
Deli Clerk/Cook
Publix Grocery Store
12.2022 - 05.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
Sales Associate
Express
03.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Service Manager
Chipotle Grill
05.2020 - 06.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Associate
JCPenney
03.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Prattvillle High School
Prattville, AL06.2021
Skills
- Product Management and Pricing
- Sampling Techniques
- Negotiation Tactics
- Post-Sales Support
- Problem-Solving Strengths
- Store Policies and Procedures
- Inbound and Outbound Leads
- Merchandising and Display
- Dressing Room Assistance
- Sales Expertise
- Prospecting Skills
- Persuasive Negotiations
Certification
- Servsafe Certified (2021-2029)
Timeline
Product Specialist
Travelcamp
05.2023 - Current
Deli Clerk/Cook
Publix Grocery Store
12.2022 - 05.2023
Sales Associate
Express
03.2021 - 06.2022
Service Manager
Chipotle Grill
05.2020 - 06.2022
Sales Associate
JCPenney
03.2019 - 04.2020
High School Diploma -
Prattvillle High School
Similar Profiles
Andy MitchellAndy Mitchell
Product Specialist at TravelcampProduct Specialist at Travelcamp
Tammy CherryTammy Cherry
General Manager at Travelcamp Of GreenvilleGeneral Manager at Travelcamp Of Greenville
Daryn HarscherDaryn Harscher
Service Director at Travelcamp RVService Director at Travelcamp RV
CORNETTE JOHNSONCORNETTE JOHNSON
QUALITY CONTROL INSPECTOR/MACHINE OPERATOR at Honeywell Safety & Productivity SolutionsQUALITY CONTROL INSPECTOR/MACHINE OPERATOR at Honeywell Safety & Productivity Solutions
Kaylie ErvinKaylie Ervin
Customer Service Representative at InservCustomer Service Representative at Inserv