Jessica Castleberry
Amarillo,TX
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Assistant
D'Anconia Management
Amarillo, TX
09.2008 - Current
- Maintained an organized filing system of paper documents and electronic files.
- Answered telephones, directed calls, and took messages.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Maintained confidentiality of sensitive information and documents.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Greeted visitors in a professional manner and provided assistance when necessary.
Assistant Manager, Customer Service
Toot'N Totum Food
Amarillo, TX
09.2013 - 02.2019
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Delegated work to staff, setting priorities and goals.
- Evaluated employee job performance and motivated staff to improve productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
Associate of Applied Science - Nursing
Amarillo College
Amarillo, TX12-2022
High School Diploma -
Caprock High School
Amarillo05-2018
Bachelor of Science - Nursing
West Texas A&M University
Canyon, TXSkills
- Efficient Data Management
- Skilled in Operating Office Devices
- Inventory management
- New Hire Orientation
- Customer service
- Professional and mature
Certification
- CPR certified through American Heart Association
References
References available upon request.
Timeline
Assistant Manager, Customer Service
Toot'N Totum Food
09.2013 - 02.2019
Office Assistant
D'Anconia Management
09.2008 - Current
Associate of Applied Science - Nursing
Amarillo College
High School Diploma -
Caprock High School
Bachelor of Science - Nursing
West Texas A&M University
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