JESSICA CASTRO
Bakersfield,CA
Summary
Dynamic professional with extensive experience in logistics coordination and disaster recovery at Tetra Tech. Proven problem solver with strong leadership skills, adept at managing complex projects and ensuring compliance. Bilingual in English and Spanish, leveraging SQL reporting to enhance data visualization and drive operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disaster Recovery Call Center Representative
U.S. Army Corps of Engineers
02.2025 - Current
- Contacted homeowners affected by the Eaton Fire to provide updates on debris removal progress and explain next steps in the recovery process.
- Coordinated with field teams and contractors to ensure accurate scheduling and communication of cleanup efforts.
- Maintained detailed records of homeowner interactions, concerns, and status updates using internal tracking systems.
- Provided empathetic, clear, and consistent support to fire survivors, helping them navigate the debris removal program.
- Followed standardized scripts and procedures while adapting communication style to address specific homeowner needs and questions.
- Contributed to efficient recovery operations by relaying homeowner concerns to the appropriate teams and ensuring timely resolutions.
Field Administration
Tetra Tech
Borel, CA
10.2024 - Current
- Supervise on-site team timesheets and dispatch monitor and truck drivers to pick-up locations.
- I specialize in audit support, managing field data staff documentation, utilizing SQL for report completion and data assistance.
- Manage pro forma budgeting, general ledger accounting, and bank reconciliation.
- Order supplies and coordinate logistics with Project management.
- Maintained financial books, tracked expenses.
Customer Service
Qualfon
Remote, CA
03.2023 - 11.2024
- Obtains client information by answering telephone calls, verifying information.
- Determines eligibility by comparing client information to requirements.
- Verify claim, authorization, and reason for denial.
- Explain the benefit to the dental providers and the status of the check paid by MEDICAL.
Hurricane Ian - Charlotte County
Tetra Tech
Port Charlotte, FL
11.2021 - 03.2023
- Assist in onboarding new hires and training.
- Truck certification.
- Troubleshot the phone.
- Supervise the on-site team timesheets for 80 plus employees, and dispatch a monitor to route the location.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Operations
Bolthouse
Bakersfield, CA
10.2021 - 12.2021
- Tracked attendance and generated weekly reports.
- Managed emergencies according to established procedures and filed the necessary report.
- Ensured compliance with company and government regulations.
- Managed employee pool, including hiring, training, performance evaluation, and counseling.
- Conducted training for temporary and new employees.
- Provided orientation to employees on company values and culture.
- Monitored company activities for policy compliance.
Operation
NUSSLI
Bakersfield, CA
09.2019 - 12.2021
- Assisted in routine duties related to equipment operation and preparation.
- Calculated ingredient weights as per run sheet requirements.
- Ensured safety protocols, including the proper grounding of flammable material.
- Conducted basic troubleshooting and equipment maintenance.
- Tested sample materials and ensured compliance with quality standards.
- Monitored and recorded critical process parameters.
Medical Assistant
Clinica Sierra Vista
Arvin, CA
08.2013 - 06.2021
- Welcomed patients and prepared them for healthcare visits.
- Managed inventory and ordered supplies.
- Adhered to professional standards and legal regulations.
- Performing standard care procedures such as drawing blood and collecting lab samples.
- Scheduling patient appointments and managing medical records.
- Perform preliminary physical tests; take blood pressure, weight and temperature; report patient history summary.
- Generate revenue by recording billing information of services rendered, completing insurance forms and responding to insurance and other third-party inquiries.
- Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
HR Admin
Bristol Hospice Care
Bakersfield, CA
09.2018 - 09.2019
- Managed employment application tracking and filing.
- Coordinated pre-employment processes such as physical and drug screens. CPR classes for employees.
- Handled new-hire paperwork and orientation scheduling. Facilitated the employee termination process.
- Prepared business units for personnel record audits and accreditation surveys.
- Entered HR data into the system and maintained employee documentation.
HR Admin
Nestle
Bakersfield, CA
02.2014 - 08.2018
- Operated and maintained assigned equipment.
- Loaded and unloaded materials and operated machinery.
- Set up and monitor machine operations according to blueprints.
- Disassembled, cleaned, and reassembled equipment parts.
- Ensured compliance with sanitation protocols.
- Conducted basic equipment maintenance and troubleshooting.
- Complete all SOP and paperwork to restart preparation for the next shift.
- Participated in the safety committee and coordinated employee safety training.
- Coordinated employee ice cream sales and reported to payroll.
- Facilitated new-hire paperwork and orientation.
Education
Bachelor of Industrial Psychology -
06.2023
Associate of Science - Psychology
University of Phoenix
Tempe, AZ02.2021
Skills
- Microsoft Nav Dynamics
- Problem solving
- Logistics coordination
- Case management
- Basic construction knowledge
- Leadership
- Bilingual English, Spanish
- Attention to detail
- Data visualization
- Disaster recovery
- SQL reporting
Certification
- Power BI
- Excel
- SharePoint
- FEMA ICS -100 Introduction to Incident Command System
- FEMA ICS - 200 - Basic Incident Command System for Initial Response
- Medical Assistance Certification Front and Back Office
Timeline
Disaster Recovery Call Center Representative
U.S. Army Corps of Engineers
02.2025 - Current
Field Administration
Tetra Tech
10.2024 - Current
Customer Service
Qualfon
03.2023 - 11.2024
Hurricane Ian - Charlotte County
Tetra Tech
11.2021 - 03.2023
Operations
Bolthouse
10.2021 - 12.2021
Operation
NUSSLI
09.2019 - 12.2021
HR Admin
Bristol Hospice Care
09.2018 - 09.2019
HR Admin
Nestle
02.2014 - 08.2018
Medical Assistant
Clinica Sierra Vista
08.2013 - 06.2021
Bachelor of Industrial Psychology -
Associate of Science - Psychology
University of Phoenix
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