Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Castronovo

Palm Coast,FL

Summary

Accomplished, hardworking and dedicated, I have my associates degree in Paralegal studies from Keiser University. I possess over 10 years of experience delivering exemplary customer service. I am seeking a position that will allow me to utilize my training and experience to expand my horizons while continuing to serve the public.

Overview

Work History

Team Associate

Mama Ti's Bakery
Palm Coast, FL
  • I helped to set up the company by researching the proper statutory requirements for businesses in Florida.
  • I helped to establish the brand through advertising for the company.
  • I keep track of the inventory and and order new supplies as needed.
  • I input delivery orders and make sure they get delivered accordingly.

Housekeeper

Sweeping Beauties Cleaning
Palm Coast, FL
  • Work together as a team with my coworkers to get the job done as quickly and efficiently as possible.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Maintained and organized cleaning supplies stock.
  • Inspected guest rooms after cleaning to ensure they were presentable.

Legal Assistant

William Wong PA
Palm Coast, FL
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Filed clients' legal documents in relevant courts for processing.
  • Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Drafted legal complaints, summonses and interrogatories.
  • Organized legal documents in company filing systems and databases.
  • Responded to client calls and inquiries to deliver applicable information.

Shift Manager

Papa Johns International Inc.
Palm Coast, FL
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Communicated with other shift managers to facilitate continuum of customer service.

Independent Contract Driver

Door Dash
Palm Coast, Florida
  • Maintain safe driving habits to protect property and general public on roadways.
  • Promote positive customer service by delivering on-time shipments and fully resolving issues.
  • Maintain strict compliance with safety rules for passenger and driver protection.

Delivery Driver

Great Wall Chinese Restaurant
Palm Coast, FL
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Presented order bills and collected payments for deliveries.
  • Notified customers of delays to decrease calls to support.
  • Utilized street maps to plan and determine most efficient routes.

Education

Associate of Arts - Paralegal

Keiser University
Daytona Beach, FL
06.2007

Skills

  • Customer Service experience
  • Type 50 words per minute
  • Prioritizing projects
  • Problem Solving
  • Creative Thinking

Timeline

Team Associate

Mama Ti's Bakery

Housekeeper

Sweeping Beauties Cleaning

Legal Assistant

William Wong PA

Shift Manager

Papa Johns International Inc.

Independent Contract Driver

Door Dash

Delivery Driver

Great Wall Chinese Restaurant

Associate of Arts - Paralegal

Keiser University

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Jessica Castronovo