Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline
CustomerServiceRepresentative
Jessica Caswell

Jessica Caswell

Concord,NH

Summary

Experienced with building strong client relationships, understanding customer needs, and providing tailored vehicle solutions. Utilizes effective communication and negotiation skills to drive sales and customer satisfaction. Track record of achieving sales targets through strategic planning and customer-focused approaches. Experienced with inventory auditing, demand forecasting, and stock control systems. Utilizes precise organizational skills to ensure accurate and efficient inventory management. Track record of reducing discrepancies and improving operational efficiency.

Overview

4
4
years of professional experience

Work History

Car Sales Consultant

Grappone Automotive Group
02.2025 - Current
  • Assisted customers in identifying vehicle needs and preferences through effective questioning techniques.
  • Demonstrated product knowledge by explaining features, benefits, and financing options to prospective buyers.
  • Utilized CRM software to track leads, manage follow-ups, and maintain accurate customer records.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Analyzed customer financial profiles to determine suitable lending options.
  • Collaborated with sales team to streamline financing processes and enhance customer experience.

Used Car Inventory Specialist

Grappone Automotive
03.2024 - 02.2025
  • Conducted regular audits of inventory to identify and resolve variances.
  • Performed data entry and completed proper paperwork.
  • Coordinated inventory counts to ensure accuracy and minimize discrepancies.
  • Skilled at working independently and collaboratively in a team environment.
  • Evaluated and priced incoming vehicles based on current market trends and data analysis.
  • Managed vehicle photography and public-facing marketing to drive consumer interest and sales.

Assistant Front End Manager

Market Basket
09.2022 - 07.2023
  • Assisted daily operations, ensuring efficient front-end service and customer satisfaction.
  • Collaborated with team members to maintain store appearance and optimize product displays.
  • Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
  • Trained new staff on customer service protocols and point-of-sale systems.
  • Conducted cash handling procedures, ensuring accuracy in register balancing.

Cashier

Market Basket
08.2021 - 09.2022
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawer, ensuring proper cash handling procedures.
  • Assisted customers with product inquiries and resolved issues promptly.
  • Collaborated with team members to optimize workflow during peak hours.

Landscaper

Private Residence
05.2021 - 07.2021
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.

Education

GED -

Concord High School
Concord

Skills

  • Client relationship building
  • Goal-oriented mindset
  • Strong negotiation
  • Sales strategies
  • Customer service
  • Appointment scheduling
  • Schedule management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

On-SiteRemote

Important To Me

Work-life balance

Languages

English
Native or Bilingual

Timeline

Car Sales Consultant

Grappone Automotive Group
02.2025 - Current

Used Car Inventory Specialist

Grappone Automotive
03.2024 - 02.2025

Assistant Front End Manager

Market Basket
09.2022 - 07.2023

Cashier

Market Basket
08.2021 - 09.2022

Landscaper

Private Residence
05.2021 - 07.2021

GED -

Concord High School

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