Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Cathey

La Pine

Summary

Dynamic Occupational Health Technician with a proven track record at Mountain Medical, excelling in customer service and problem-solving. Adept at maintaining HIPAA compliance while enhancing patient satisfaction and reducing billing errors. Strong communicator and team player, committed to fostering a productive work environment and driving operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Occupational Health Technician

Mountain Medical
03.2021 - 09.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Maintained accurate patient charts and medical records.
  • Worked with multiple departments to check proper billing information.
  • Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.

Manager

SUBWAY®Restaurants
03.2019 - 03.2021
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Education

GED -

Mcminnville
McMinnville, OR

Skills

  • Recordkeeping and documentation
  • Occupational health regulations
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Strong work ethic
  • Time management
  • Attention to detail
  • Excellent communication
  • Multitasking Abilities
  • HIPAA compliance
  • Self-driven and motivated
  • Specimen collection
  • Medical terminology
  • Professionalism

Certification

  • Certified Specimen collector
  • Certified Breath Alcohol Technician
  • Certified Hair specimen collection

Timeline

Occupational Health Technician

Mountain Medical
03.2021 - 09.2023

Manager

SUBWAY®Restaurants
03.2019 - 03.2021

GED -

Mcminnville

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Jessica Cathey