Jessica Caudle
Meridianville,AL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Utility Operator
BASF
06.2024 - Current
- Loading raw parts onto conveyor belt for chemical coating.
- Setting up manufacturing equipment and using it to complete tasks.
- Performing routine inspections of manufacturing equipment, evaluating the efficiency of each unit.
- Documenting production via forms, reports, logs & recording of equipment & batches
- Using Lock out, tag out method
Quality Team Lead
Mazda Toyota Manufacturing
08.2022 - 06.2024
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
- Reported production malfunctions to managers and production supervisors.
- Record standardize work audits.
- Supervisor of 25 team members.
- Train team members on standardized work.
- Reviewed, calibrated and validated equipment used in manufacturing of vehicle performance line.
- Reviewed, calibrated and validated equipment used in manufacturing of Type products.
- Inspected products and worker progress throughout production.
Lead Certified Pharmacy Technician
Walgreen's
01.2022 - 07.2022
- Inspected raw materials, ensuring that the ingredients meet requirements for odor, consistency and color.
- Answered patients' questions and troubleshoot prescription issues.
- Maintain logs and batch records.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assist pharmacy interns on compounding techniques and aseptic techniques.
- Controlled store inventory and reviewed cash handling and operations reports.
Medical Receptionist
Snelling Staffing
01.2020 - 04.2022
- Supported office staff and operational requirements with administrative tasks.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Processed medical insurance claims and payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted with medical coding and billing tasks.
- Completed patient referrals to other medical specialists.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Helped patients complete necessary medical forms and documentation.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Team Leader
Universal Logistics Services - Polaris
07.2019 - 11.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Collected, arranged, and input information into database system.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Observed packing operations to verify conformance to specifications.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Mentored and guided employees to foster proper completion of assigned duties.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Customer Service Representative
Verizon Wireless
03.2014 - 04.2019
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded proactively and positively to rapid change.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Implemented and developed customer service training processes.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Stamping Press Operator
Matsu Manufacturing
01.2011 - 03.2014
- Assisted in training new team members on proper machine operation and safety procedures, fostering a skilled workforce.
- Collaborated with team members to meet production quotas while maintaining a safe working environment.
- Contributed to continuous improvement initiatives, identifying opportunities to enhance operational efficiency within the stamping press area.
- Reduced machine downtime by performing regular maintenance and troubleshooting issues promptly.
- Increased production efficiency by setting up and operating stamping press machines with precision.
- Supported successful product launches by efficiently adapting to new stamping press requirements and processes.
- Followed safety protocols to reduce operating risks on press machinery.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Verified accuracy of settings and adjusted controls, conforming with customer specifications.
Education
Associate Of Business Administration - Accounting And Business Management
J.F. Drake State Community And Technical College
Huntsville, AL05.2012
High School Diploma -
Lee High School
Huntsville, AL05.2004
Skills
- Work delegation
- Keen eye for detail
- Employee Scheduling
- Staff Supervision
- Inventory Control
- Microsoft Office Suite
- SAP software
- Verbal and Written Communication
- Time Management
- Train Staff
- Lockout and tagout procedures
- Chemical Handling
- Safety Compliance
- Production Support
- Assembly line
Certification
- Forklift operation
Timeline
Utility Operator
BASF
06.2024 - Current
Quality Team Lead
Mazda Toyota Manufacturing
08.2022 - 06.2024
Lead Certified Pharmacy Technician
Walgreen's
01.2022 - 07.2022
Medical Receptionist
Snelling Staffing
01.2020 - 04.2022
Team Leader
Universal Logistics Services - Polaris
07.2019 - 11.2020
Customer Service Representative
Verizon Wireless
03.2014 - 04.2019
Stamping Press Operator
Matsu Manufacturing
01.2011 - 03.2014
Associate Of Business Administration - Accounting And Business Management
J.F. Drake State Community And Technical College
High School Diploma -
Lee High School