Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jessica Ceja

Suisun,CA

Summary

Results-driven Sales Representative Manager known for unparalleled productivity and efficiency in task completion. Specialize in customer relationship management, strategic sales planning, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and client satisfaction. Committed to driving sales growth through effective management and team collaboration. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

Overview

15
15
years of professional experience

Work History

Sales Representative Manager

Metro by T-Mobile
Vacaville, CA
10.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Managed household errands and other essential duties.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Developed comprehensive sales plans that included short-term goals and long-term objectives.
  • Monitored competitor's activities in order to stay ahead of the competition.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Cashier Supervisor

California Burrito Co
Vacaville, CA
03.2019 - 10.2021
  • Investigated discrepancies between physical inventory counts versus computer records.
  • Developed and implemented new processes to improve customer service and sales efficiency.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Provided feedback on employee performance during weekly team meetings.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Processed refunds and exchanges promptly according to established policies.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.

Cleaning Assistant

Self Employed Services
Vacaville, CA
02.2010 - 03.2019
  • Efficiently managed time between multiple tasks throughout the day.
  • Maintained cleaning equipment in good working condition.
  • Responded promptly to requests from customers or staff members.
  • Stocked supplies such as soap, toilet paper and paper towels.
  • Provided exceptional customer service by responding to inquiries in a timely manner.
  • Emptied trash cans and disposed of waste materials properly.
  • Sanitized common areas such as lobbies, hallways and break rooms daily.
  • Followed all health codes and regulations regarding the use of chemicals.
  • Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
  • Dusted furniture and fixtures in assigned areas.
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Organized storage closets in order to keep items easily accessible.
  • Cleaned bathrooms, including toilets, sinks and mirrors.
  • Provided assistance with laundry services for guests on a weekly basis.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Serviced, cleaned and restocked restrooms.

Education

GED -

Five Keys Charter School
Fairfield, CA
06-2024

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Effective communication
  • Employee training
  • Bilingual in [SPANISH]

Languages

Spanish
Professional

References

References available upon request.

Timeline

Sales Representative Manager

Metro by T-Mobile
10.2021 - Current

Cashier Supervisor

California Burrito Co
03.2019 - 10.2021

Cleaning Assistant

Self Employed Services
02.2010 - 03.2019

GED -

Five Keys Charter School

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